GENERAL SUMMARY
The Cage Cashier efficiently conducts transactions for external customers (casino guests) and internal customers (other Team Members). Accurately protects Pechanga Resort Casino’s (PRC) assets by maintaining accountability of assigned funds. Complies with all company Standard Operating Procedures (SOP), and state and federal regulations. Complete all required paperwork and reconcile daily reports. Become proficient in all Cage Department locations; Jackpot Windows, Team Member areas, Kiosk, Poker, High Limit, Main Bank, and Vault.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES
• Accurately and efficiently perform customer transactions at a Four Diamond level:
o Front Windows - redeem/exchange chips, cash, coin, vouchers, tickets, checks (personal, tribal, travelers, cashiers), and credit card advances for cash equivalents for casino guests.
o High Limit - issue markers and accept marker payments, receive Front Money deposits and issue Front Money withdrawals, transact high denomination chip cash-outs, verify Cashiers’ Checks, and process Wire Transfers.
o Team Member areas - perform exchanges, issue Jackpots, issue Table Fills, accept Table Credits, issue bankrolls and receive revenue, and cash out tips.
o Vault - accept drops from Count Drop Team (CDT), prepare bank deposits, verify sells and prepare due backs for all Cage locations, assemble all paperwork for Revenue Audit.
o Kiosk – drop machines, replace cassettes, research customer claims, verify all cash and tickets from bill acceptors, and prepare replacement cassettes.
o Poker – customer transactions, chip runner exchanges, tournament buys ins, and seat assignments, tip cash-outs.
• Maintain impressed bankroll throughout the assigned shift, by proper count in/out, verify all funds and transactions, prepare accurate sells for drawer replenishment, and accurately complete all required paperwork.
• Record and verify required Title 31 information to NeWave system insuring compliance with federal gaming regulations.

• Provide verification for other Team Member’s transactions.
• Aid new Team Members and cross train in all Cage areas.
• Other duties as assigned.

ACCOUNTABILITY: This position does not have any supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: High school diploma or general education degree (GED);
minimum one (1) year of cash handling experience is required; or equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos as well as the ability to write simple correspondence. Ability to communicate and present product information to customers.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.
• Must maintain compliance in the annual PRC Title 31 Certification.

SKILLS/ABILITIES:
• Possess basic computer and keyboarding skills, including 10-key by touch.
• Ability to work at a quick pace and remain accurate.
• Work within a team atmosphere.
• Strong communication skills verbally and in writing.
• Strong customer service skills and the will to assist Guests and Team Members.
• Ability to deal with and accept ever-changing information.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must be able to take direction and follow through with assigned tasks.
• Ability to remain calm during emergency or stressful situations.
• Must be willing to report any usual or unacceptable activity to management.
• Must be a self-starter who is highly motivated and resourceful.
• Must have a pleasant personality and present a professional image.
• Must be able to take direction and follow through with assigned tasks.
• Must be flexible and willing to work nights, weekends, and holidays, and in regard to shifts, days off, and last minute changes.
• Must have a pleasant personality and present a professional image.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.