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Casino VIP Marketing Manager

The Casino VIP Marketing Manager oversees the functions of the Casino VIP Marketing Assistant Manager, Executive Casino Hosts, Casino Hosts and VIP Host staff to insure Four Diamond Guest Service. Works to develop the play and frequency of identified preferred table game and slot players, arranging complimentary, special services and hospitality for identified guests both domestic and international.

All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

• Develops reviews and adjusts departmental budget on an ongoing basis taking corrective action as needed in a timely fashion.
• Develops short and long-term goals designed to retain and increase the patronage of the existing Casino VIP host staff.
• Develops new business, markets, and gaming guests from targeted Asian demographics and other ethnic segments.
• Monitors and ensures that the highest level of service and professionalism is provided to our guests both internal and external.
• Works closely with other departments, off property venues and vendors to ensure service and delivery and guest satisfaction.
• Works with other departments to develop player-based revenue.
• Ensures all policies and procedures are followed.
• Communicates effectively to internal and external guests.
• Provides oversight, review, analysis and corrective action of Casino VIP Marketing expenditures for complimentary expenditures.
• Assists with staffing, design and goal setting for special events targeting identified guests.
• Other duties as assigned.

ACCOUNTABILITY: This position has managerial responsibilities that include hiring/termination, Team Member relations issues, and corrective actions. This position also has budgeting and forecasting responsibilities. Team Member is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.
EDUCATION/EXPERIENCE/TRAINING: A minimum of a high school diploma or GED is required. Minimum of three (3) years’ experience as a Senior Executive Casino Host, Casino Supervisory/management role, or any combination of education and relative work experience may be combined in lieu of above requirements.

COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. This position also requires the ability to respond to common inquiries or complaints from guests, regulatory agencies, or members of the business community. This position also requires the ability to write speeches and articles for publication that conform to prescribed style and format. The ability to effectively present information to top management, public groups, and/or boards of directors is required as well.

MATHEMATICAL SKILLS: This position requires the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: This position requires the ability to define problems, collect data, establish facts, and draw valid conclusions. This position also requires the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Must be able to obtain and maintain a Class “A” gaming license.

• Must be outgoing, energetic and capable of interacting with the general public in a highly professional manner.
• Possess great integrity, a team player, a supportive and effective listener who seeks to motivate, coach and mentor the team.
• Ability to work in a stressful environment.
• Must be flexible and willing to work nights, weekends and holidays.
• Confidential Casino VIP Marketing plans, details, and amenity criteria.
• Casino player database and hotel property management system.
• Complimentary amenities and redemption forms.
• Computer literate in the following-Microsoft Word, Excel. Knowledge of Access helpful.
• Must be a self-starter who is highly motivated and resourceful.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must have a pleasant personality and present a professional image when assisting players.
• Must be able to take direction and follow through with assigned tasks.
• Must possess excellent phone guest service skills.
• Mentally strong and able to cope and work with stressful challenges.

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.

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