Supervise the daily operation of all Beverage service areas and employees. Responsible for ensuring Four Diamond guest service in accordance with departmental service standards. Will at all times enforce Pechanga Resort & Casino policies and procedures.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.
•Select, schedule and evaluate all employees within the Beverage department
•Insure that proper guest service is maintained at all times in the Casino
•Responsible for maintaining proper Beverage service staffing levels at all times in the Casino
•Maintain proper sanitation and safety procedures for food handling
•Communication within other departments
•Ensure all team members are abiding by all liquor laws and policies set forth by PR&C.
•Will protect the assets of Pechanga Resort & Casino
•All other duties as assigned by management
The Beverage Supervisor has supervisory responsibilities including departmental corrective action and team member relation issues.
EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); and at least 2 years relative experience, 6 months in a supervisory capacity, required to successfully perform this job.
COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
•Qualify to obtain a Class A Gaming license
•Computer literate, familiar with Microsoft office, experience with Micros POS is a plus
•Ability to maintain confidentiality of sensitive material
•Excellent communication skills
•Ability to establish and maintain an effective working relationship with team members and guests
•Ability to work flexible hours/holidays