GENERAL SUMMARY
The Retail Stores Supervisor is accountable for the operation, supervision and running of the Retail stores for a specific shift.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES
• Accountable for the operation, supervision and running of the Retail stores for a specific shift.
• Logically and independently plan, organize, and execute the multiple duties required to run the shift.
• Ability to read, interpret, and review documents and directives and disseminate the information to the team.
• Demonstrate leadership skills and effective delegation.
• Responsible for handling and maintaining all Team Member training, records and disciplinary procedures.
• Perform all retail operational tasks when required.
• Actively participate with merchandising, stocking, floor moves and guest service requirements.
• Communicate effectively, both verbally and in writing with guests and Team Members at all levels.
• To ensure and make known that Pechanga business is carried out economically, efficiently, effectively and in accordance with Company policies with the purpose of ensuring accountability.
• Ensure that all billable services are properly reported and accurately reflected in the Stratton Warren and financial statements.
• Ensure that adjustments are appropriate and approved.
• Ensure that the recording and reporting of all Pechanga assets is carried out in accordance with current SOP’s and Policies and Procedures; compliance with all internal controls and outside Agency Regulations are maintained and internal controls and procedures are efficient, effective and economical.
• Other duties as assigned.

ACCOUNTABILITY: This Retail Stores Supervisor has supervisory responsibilities including departmental corrective action and Team Member relation issues. The Team Member is responsible for protecting the assets of PRC.
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QUALIFICATIONS AND GUIDELINES
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EDUCATION/EXPERIENCE/TRAINING: A High school diploma or general education degree (GED). Minimum two (2) years of supervisory experience in the retail industry and one (1) years cash handling experience in a retail environment. Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
COMMUNICATION SKILLS: This position requires the ability to read, comprehend and disseminate simple instructions, short correspondence, and memos. This position also requires the ability to write simple correspondence that is grammatically correct and appropriately presented. Furthermore, this position also requires the ability to effectively present information in one-on-one and small group situations to guests, clients, and other Team Members of the organization.

MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply and divide in all units of measure including whole numbers and decimals. This position also requires the ability to calculate figures and amounts such as discounts, interest and commissions.
REASONING ABILITY: This position requires the ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a class “A” gaming license.
• Valid California Driver’s license.

SKILLS/ABILITIES:
• Ability to operate computer based transactions.
• Ability to operate a 10 key calculator.
• Culturally sensitive.
• Exceptional guest service orientation and strong oral and written communication skills.
• Able to work Holidays and weekends.
• High level of confidentiality.
• Must be flexible and willing to work nights, weekends, and holidays.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.