GENERAL SUMMARY
The Vice President of Table Operations is responsible for providing strategic leadership and direction for the Table Games and Poker departments including regulatory compliance, team member engagement, guest service, gaming operations and technical support. The Vice President of Table Operations will be responsible for driving team member and guest satisfaction, to deliver a superior guest experience, and to continuously improve the processes, products, and profits of the table games discipline. The VP of Table Operations will be responsible for all table games floor activity, staff, and service levels. Maintaining the most efficient, effective, and profitable operation will be key to the success of this role. All duties are to be performed in accordance with federal laws and regulations of the State Gaming Commission, as well as departmental and property policies, practices, and procedures.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Provides leadership for the division including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and team member satisfaction; quality hiring, training, and succession planning processes
• Directs the research, development, evaluation and implementation of new products, services, technology and processes for Table Games and Poker to ensure the property s competitive position in anticipation of changing guest needs within the dynamic gaming environment
• Provides leadership in the development and monitoring of team member engagement, guest service, fiscal budgets and division operations to produce both short-term and long-term profitability and guest loyalty
• Ensures all activities are performed within the reporting business units are in accordance with the Company’s strategic business objectives, budget guidelines, established safety standards, mission statement, policies, practices, and procedures.
• Maintains effective communications within Table Games Operations Slot Operations, and Marketing, to maximize effectiveness and enhance guest service
• Works closely with department management to ensure the establishment of sound operational business practices that produce positive methods to ensure all projects/assignments produce quality results, within budgetary constraints and meet targeted deadlines
• Pro-active management style that looks beyond problems and current practices to develop solutions to maximize the effectiveness of all business units
• Develops and implements strategic plan and vision for the division consistent with the Company s strategic vision and the property strategic plan
• Manages the table games operations to ensure performance, appropriate game mix, game configuration, and suitable game placement and layout
• Keep abreast of Gaming regulations to ensure that Pechanga Resort & Casino remain in compliance.
• Focuses on improvements to floor layout, equipment and procedures based upon observations and data.
• Establishes the parameters that empower Table Operations Management with the authority to accomplish the duties of their assigned positions
• Protection of Pechanga Resort & Casino assets.
• Other duties as assigned.

ACCOUNTABILITY:
• Oversee Table Operations, which includes Table Games, Poker and Table Operations Administration
• Manages Table Games Director, Poker Manager, Table Operations Administration Manager and Executive Assistant.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION:
• Ten (10) years or more experience in an integrated Casino/Resort, of which at least five (5) were in a leadership role
• Bachelor Degree in Business and/or Hotel Administration and/or equivalent extensive management experience in a Gaming Resort complex

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain a Class “A” gaming license.

SKILLS/ABILITIES:
• Professionally & personally represent the division
• In-depth knowledge of all disciplines within the Table Operations division to include, casino operations and regulatory standards & compliance
• Proactive management style with the proven ability to: Engage, develop and mentor team members
• Strong written & verbal communication skills
• Strong interpersonal skills to develop & maintain strong business relationships
• Thorough knowledge of gaming operations and procedures.
• Thorough knowledge of Internal Controls
• Current game protection skills and knowledge of cheating and advantage play activities.
• Ability to analyze Table Games software and systems.
• Ability to adapt to and embrace technological changes.
• Strong ability to analyze and decipher statistical data


ADDITIONAL INFORMATION:
Access to Sensitive Areas
• Corporate financial data
• Casino financial data
• Casino operations area
 

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of team members assigned to this job.

STATUS: Exempt