The host purpose is to provide a warm greeting for guest, circulate the room while seating guests and accommodate the initial interaction between guest and the service team. The host/hostess/cashier should permeate a welcoming persona to each guest walking by or into the restaurant. Their purpose is to start the dining experience from the moment the guest arrives. The host/hostess/cashier of the restaurant is the first and last impression of the venue to guests. The host/hostess/cashier controls the pace at which a restaurant fills and can affect the fluidity of an entire shift and is responsible for correctly handling cash, credit and comp procedures as well as properly completing paperwork and providing guest service.
FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.
• Check reservation books, call reservations and confirm, take reservations accurately
• Greet every guest upon arrival or on the phone with a smile and professional greeting
• Assign guests seating in accordance with table and stations rotation
• Control waitlist and reservations sheets for each shift.
• Walk each guest/party to table in a pace that is appropriate for the guest, pull out chairs for ladies, hand out menus wish guests a pleasurable dining experience
• Perform assigned cashier duties in accordance with Standard Operating Procedures and Policies
• Count and verify all cash exchanges to outlet servers and guests
• Process guest charges including credit cards, room charges, comps, discounts and cash payments
• Reconcile and complete all required daily reports
• Make change or exchanges for internal customers (team members)
• Assist in the preparation of daily bank deposits
• Performs other job related duties as assigned
ACCOUNTABILITY: This position does not have any supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.
QUALIFICATIONS AND GUIDELINES
EXPERIENCE/TRAINING/EDUCATION: A High school education or equivalent and at least one year experience or equivalent combination of education and experience is preferred to successfully perform this job.
COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of customers or employees of the organization. Possess fluent English speaking, writing and comprehension skills.
MATHEMATICAL SKILLS: This position requires the ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. This position also requires the ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.
• Must qualify to obtain and maintain a Food Handlers Certificate.
• Must qualify to obtain and maintain a Tips Certification.
• Qualify to obtain and maintain a class “A” Gaming License
• Ability to use 10-Key Calculator
• Ability to work under stressful situations
• Mentally strong and able to cope with many challenges
• Professional demeanor and positive attitude
• Interpersonal and multi-tasking skills
• Understand and comply with all company and departmental rules and regulations, policies and procedures. Skill in establishing and maintaining effective working relationships with staff and guests
• Prior cash register and/or POS computer terminal and cash handling experience preferred but will train
• Ability to take direction from Supervisors/Managers
• Requires the use of cash registers, calculators and credit card machines. Requires the use of telephones. Requires regular and predictable attendance
• Must be available to work any shift, including weekends, holidays and graveyard shifts.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.