GENERAL SUMMARY
The Table Games Dual Rate Dealer shall carry out the responsibilities of both Table Games Dealer and when required, Table Games Floor Person. The Table Games Dealer shall efficiently deal and protect assigned games as described in Pechanga Resort Casino’s (PRC) SOPs, policies, procedures, and internal controls while maintaining compliance with rules, laws, and regulations. The Table Games Floor Person is responsible for preserving the integrity and orderly operation of assigned table games and assets in accordance with all applicable rules, laws, and regulations.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES

Table Games Floor Person
• Create and ensure a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Supervise, coach, instruct and direct Table Games Dealers in proper procedures of appropriate aspects of table game operations including, but not limited to, correction of errors, recommendations of disciplinary actions, and monitoring all work processes.
• Directly supervise the operations of assigned table games.
• Monitor table games activities for adherence to casino and government rules, regulations, and procedures.
• Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct, and maintaining security and integrity.
• Assist in the administration of disciplinary or corrective action and monitor post-disciplinary performance of assigned Team Members.
• Track and document play of guests by monitoring wager amounts, length of play, purchase amounts, and wins/losses.
• Ensure appropriate and professional care and service are provided to guests and Team Members.
• Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Provide ongoing advice, support, and direction to Table Game Dealers.
• Apply positive communication, interpersonal, and leadership skills with Team Members at all times.
• Proactively manage and direct the performance of assigned Table Game Dealers. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence, and persuade Team Members in order to maintain PRC service standards.
• Maintain and enforce excellent grooming and personal conduct according to PRC standards.
• Interact with department and Team Members in a professional and positive manner.
• Other duties as assigned.


Table Games Dealer
• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to and ensure compliance with all PRC policies, procedures, SOPs, internal controls, and government regulations.
• Maintain and ensure adherence to all internal and external regulations, policies, and procedures within assigned games.
• Protect and maintain integrity of assigned games and assets.
• Exchange currency for gaming chips, fills, pay, or collect bets according to house rules.
• Ensure accuracy and completion of all signatory paperwork specific to assigned games.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Maintain excellent grooming and personal conduct according to PRC standards.
• Acknowledge, greet, and converse with guests who play at or approach assigned games in a friendly, courteous, and professional manner.
• Interact with department and Team Members in a professional and positive manner.
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and colleagues.
• Abide by all company policies of PRC.
• Other duties as assigned.

DUAL RATE DEALERS
• All of the above dealing and floor supervision responsibilities.

QUALIFICATIONS AND GUIDELINES

Education/Experience/Training
Table Games Floor Person - A High School diploma and some college preferred; at least one-year experience in a table games/operations supervisory capacity or three years’ experience as a Table Games Dealer; or, a combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance is preferred to successfully perform this job.

Table Games Dealer – A minimum of one year dealing experience or completion of an approved dealing school is required to successfully perform this job. Table Games Dealer must pass dealing auditions when held.

Table Games Dual Rate Dealer – A minimum of three year years of full-time, table games dealing experience. The Table Games Dual Rate Dealer must pass dealing auditions when held and pass an interview for the dual rate position.


COMMUNICATION SKILLS
Table Games Floor Person – This position requires strong oral and written communication skills; must be fluent in reading, writing, understanding, and speaking English.

Table Games Dealer – This position requires the ability to read, understand, and speak English to communicate with guests and Team Members.

Table Games Dual Rate Dealer – Same as the above.

REASONING ABILITY

Table Games Floor Person – This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. The position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

Table Games Dealer – N/A

Dual Rate Dealer – Same as Table Games Floor Person.


CERTIFICATES, LICENSES, REGISTRATIONS
• Must qualify to obtain and maintain a Class “A” gaming license.


SKILLS/ABILITIES

Table Games Floor Person:
• Leadership, motivation, counseling, discipline, and training skills.
• Ability to manage multi-cultural staff and create/maintain a harmonious work environment.
• Thorough knowledge of blackjack, baccarat, and at least one other table game.
• Current game protection skills and knowledge of cheating and advantage play activities.
• Excellent interpersonal and team building skills.
• Ability to adapt to and embrace technological changes.
• Average computer skills and the ability to learn new computer skills.

Table Games Dealer:
• Have a working knowledge of two or more table games.
• Maintain skill level necessary for efficient job performance.
• Good interpersonal, team building, guest service, and communication skills
• Sustain a courteous attitude and pleasant demeanor in all relations including guests and fellow Team Members
• Ability to take and follow direction from supervisors.
• Ensure proper documentation of any presented pit paperwork such as fills and markers are completed as required.

Table Games Dual Rate Dealer:
• All of the above dealing and floor person skills and abilities.
• Must be flexible when needed to work in the supervisory capacity.
• Must communicate expectations and policies to Table Games Dealers, in a clear and precise manner, and inform them of any changes in procedure or policy.
• When working in the supervisory capacity, must be consistent in the application and enforcement of policies and procedures.
• Able to effectively communicate all Team Member situations to the pit supervisor no matter how minor; thereby allowing management to ascertain if it is a major problem or an isolated incident and can determine how to address this matter.


ACCOUNTABILITY

Table Games Floor Person - The Table Games Floor Person supervises Table Game Dealers and the operations of assigned games.

Table Games Dealer- This position does not have supervisory responsibilities.

Table Games Dual Rate Dealer - The Table Games Dual Rate Dealer supervises dealers and the operations of assigned games when functioning as a Table Games Floor Person