Table Games Floor Person - PT
The Table Games Floor Person is responsible for preserving the integrity and orderly operation of assigned table games and assets in accordance with all applicable rules, laws and regulations.
FOUR DIAMOND SERVICE AGREEMENT
All team members will display a four diamond commitment to customer service through the delivery and maintenance of the quality standards established by Pechanga Resort Casino (PRC).
• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Supervise, coach, instruct and direct dealers in proper procedures of appropriate aspects of table games operations including, but not limited to, correction of errors, recommendations of disciplinary actions and monitoring all work processes.
• Monitor table games activities for adherence to casino and government rules, regulations and procedures.
• Protect the integrity of all table games including monitoring chip purchases, ensuring all transactions are correct and maintaining security and integrity.
• Assist and make recommendations in the interview and hiring process of all new dealer and dual rate dealer candidates.
• Assist and make recommendations in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned employees.
• Evaluate the performance of assigned employees.
• Consistently use the system of record for journaling employees’ performance, which can be used in future disciplinary action or positive rewards for the individual.
• Track and document play of patrons including but not limited to monitoring wager amounts, length of play, purchase amounts and wins/losses.
• Ensure appropriate and professional care and service are provided to guests and employees.
• Ensure the protection and integrity of games, currency, chips, playing cards and other assets.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Provide ongoing advice, support and direction to dealers.
• Apply positive communication, interpersonal and leadership skills with employees at all times.
• Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence and persuade employees in order to maintain company service standards.
• Maintain excellent grooming and personal conduct according to company standards and ensure dealers do the same.
• Interact with department and company employees in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way and cross-culture communications.
• Other duties as assigned.
• Based upon operational/staffing needs, other duties as assigned may include, but not be limited to, the following:
o Pencil responsibilities including efficiency in Virtual Roster/Pit Manager
o Reviewing and maintaining the necessary records pertaining to pit activities including daily and monthly review of operations and financial data provided.
o Adhering to and ensuring compliance with all company policies, procedures and internal controls and government regulations.
o Monitoring and managing staffing levels and labor costs and optimizing utilization of assigned pit(s) including adjusting table minimums and maximum bet levels.
o Managing and overseeing the efficient operation of assigned pit functions and communications with related departments.
o Maintaining and ensuring adherence to all internal and external regulations, policies and procedures within assigned pit.
o Creating daily reports on individual pit performance.
ACCOUNTABILITY: This position is responsible for managing the work of the assigned team members and the operations of assigned games. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
QUALIFICATIONS AND GUIDELINES
• A high school diploma required and some college preferred
• Minimum of one (1) year experience in a Table Games Operations supervisory capacity or minimum three (3) years of experience as a Table Games Dealer
• Thorough knowledge of Blackjack, Baccarat and at least one other table game
• Combination of education and/or experience that provides the knowledge, skills, and abilities necessary for satisfactory job performance to successfully perform this job.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: Basic Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: Basic Skills: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS:
• Ability to obtain and maintain a class “A” gaming license from the Pechanga Gaming Commission
• Leadership, motivation, counseling, discipline and training skills.
• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.
• Current game protection skills, knowledge of cheating and advantage play activities.
• Excellent interpersonal and team building skills.
• Ability to adapt to and embrace technological changes.
• Average computer skills and the ability to learn new computer skills.