GENERAL SUMMARY
The Benefits Administrator is responsible for managing and administering all employee benefit programs, including health, dental, vision, life insurance, disability, retirement, and wellness initiatives. This position ensures compliance with applicable laws and tribal policies, serves as the primary contact for employees and benefit vendors, and supports the development of benefit strategies that promote employee well-being and retention. This role requires a high level of discretion and professionalism in handling sensitive and confidential information.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES
• Administer and manage day-to-day operation of all benefit programs, including enrollments, changes, and terminations.
• Serve as the primary point of contact for employees regarding benefit plan provisions, eligibility, and claim resolution.
• Coordinate the annual Open Enrollment process, including communication materials, system setup, and coordination with benefit broker, carriers and wellness partners.
• Ensure accurate and timely processing of benefit transactions in HRIS and carrier systems
• Conduct regular audits of benefit enrollments and deductions to maintain data accuracy.
• Review and reconcile monthly benefit invoices and resolve discrepancies with vendors or payroll.
• Administer COBRA, FMLA, ACA, HIPAA, and other applicable compliance requirements.
• Prepare reports and analysis on benefit costs, participation, and trends.
• Maintain positive relationships with benefits brokers, carriers, and wellness partners.
• Ensure compliance with benefits policies, procedures, and deadlines.
• File and organize benefits documents securely and accurately.
• Support wellness and employee engagement initiatives related to health and benefits.

Accountability: This position does not have supervisory responsibilities. Team Member is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.


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QUALIFICATIONS AND GUIDELINES
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EXPERIENCE/TRAINING/EDUCATION: Associate’s or bachelor’s degree in Human Resources, Business Administration, or related field preferred. Minimum of three (3) years of experience in benefits administration or human resources. Experience with HRIS systems and benefit carrier portals required.
KNOWLEDGE, SKILLS AND ABILITILIES: In-depth knowledge of employee benefit programs, compliance requirements, and industry practices. Strong analytical and problem-solving skills with attention to detail and accuracy. Excellent communication and interpersonal skills for working with employees and vendors. Ability to handle confidential information with discretion and integrity. Proficiency in Microsoft Office (Excel, Word, Outlook) and HRIS platforms. Strong organizational and time management skills to handle multiple priorities.
COMMUNICATION SKILLS: Ability to read, analyze, and interpret common Benefit publications, reports and Benefit documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to team members and management.
MATHEMATICAL SKILLS: Ability to perform basic to intermediate skills mathematical calculations related to payroll deductions, benefit premiums, and plan cost comparisons. Proficient in analyzing numerical data such as benefit invoices, contribution rates and financial reports. Sill in reconciling benefit billing statements, identifying discrepancies, and ensuring accurate payment processing. Comfortable working with
REASONING ABILITY: Ability to identify, analyze and resolve benefit-related issues using sound judgement and established policies. Capable of interpreting and applying complex benefit plan documents, regulation and procedures, exercise critical thinking to evaluate data, trouble shoot discrepancies, and recommend effective solutions. Able to handle multiple priorities and make decisions in situations requiring discretion and confidentiality. Demonstrate initiative and adaptability in addressing employee needs and process improvements.
COMPUTER SKILLS: Proficient in Microsoft Office Suite (Excel, Work, Outlook, PowerPoint, Publisher, and Visio). Experienced in using HRIS, payroll, and benefits administration systems for data entry, reporting, and auditing. Ability to create and maintain spreadsheets to track benefit costs, enrollment data and compliance metrics. Comfortable navigating benefit carrier portals and online enrollment platforms. Strong attention to accuracy and data integrity in all electronic records and communications.
WORK ENVIRONNMENT: Standard office setting with frequent interaction with employees, management, and external vendors. Will require attendance at benefit fairs, wellness events and professional trainings.
Certificates, Licenses, Registrations: Obtain and maintain a gaming license
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.