GENERAL SUMMARY
The Learning & Development (L&D) Facilitator designs, develops, and delivers talent development solutions, including new hire training, on-going skill-building workshops, and leadership development trainings, that build overall capability and maintain a high-quality talent pool. The L&D Facilitator will collaborate with various departments and divisions and the broader Human Resources/Talent Management team, assisting in driving improvement through key organizational learning initiatives.

The L&D Facilitator must have strong facilitation and instructional design skills with professional experience in learning and development. Success in this role will be heavily dependent upon understanding Pechanga Resort Casino’s unique culture and tailoring solutions to meet the needs of the organization.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES
• Design, develop, and facilitate interactive, meaningful trainings on topics related to the Human Resources function, such as new Team Member onboarding, leadership, guest service, hospitality, and systems training.
• Design program materials that include facilitator guides, participant workbooks, presentations, and job aids.
• Assist with other onboarding programs as needed and defined.
• Share design and facilitation responsibility of the Leadership Development Program and emerging leader programs.
• Design and develop effective and engaging e-learning courses by applying adult learning methodology.
• Gather post-training feedback in accordance with the defined departmental evaluation process.
• Assist the Organizational Development Manager with learning needs assessments as needed or required.
• Serve as a resource to clients, subject matter experts, and Divisional Training Managers.
• Assist with Organizational Development activities and process improvement initiatives driven from the Human Resources/Talent Management Division.
• Engage in marketing strategies to create awareness of the Talent Development Department, Pechanga University, and all other learning resources.
• Maintain awareness of current best practices and trends in the area of training and organizational development through continuous education.
• Participate in assigned projects, in collaboration with the project team, and all key stakeholders.
• Other duties as assigned.

ACCOUNTABILITY: This position has no supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.
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QUALIFICATIONS AND GUIDELINES
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EDUCATION/EXPERIENCE/TRAINING: High School diploma or general education degree (GED) required; Bachelor's degree plus four (4) years of experience and four (4) years of teaching and/or training experience with demonstrated skills in facilitation and sustainability of learning programs; or equivalent combination of education and experience may be considered. At least two (2) years of experience with learning technology tools is required.

COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to communicate clearly to both technical and non-technical audiences.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to draw and interpret bar graphs.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” Gaming license.
• Professional in Human Resources (PHR), SHRM Certified Professional (SHRM-CP), or Senior Certified Professional (SHRM-SCP) credential preferred.

SKILLS/ABILITIES:
• Proficient in Computer technology including, Microsoft Office (Word, Excel, Access, Power Point, and Outlook); Articulate 360; LMS (Infor); Adobe Acrobat Pro; CultureAmp (or similar); and other related software and applications.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills with attention to detail and desire to establish and maintain the highest standards.
• Excellent understanding of human resource principles, practices, and procedures.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Strong analytical and problem-solving skills.
• Ability to work independently with minimal supervision and collaboratively within a diverse environment.
• Ability to thrive under dynamic and rapidly changing working conditions.
• Ability to prioritize work tasks in accordance with goals and to make effective use of time in an environment with multiple deadlines and priorities.
• Knowledge of current technology strategies to support learning.
• Ability to establish and control an effective learning environment.
• Expert analytical, client relationship management, and problem–solving skills.
• Experience designing and implementing learning programs using social, mobile, gamification, and micro learning.
• Excellent role model, highly motivated, and ability to adapt to change.
• Promote team building and continuous improvement initiatives.
• Maintain a professional demeanor and appearance in accordance to approved dress code standards, ethical standards, and the department’s Code of Conduct.
• Ability to perform under stressful situations and be flexible in work schedules to accommodate business needs.
• Maintain confidentiality at all times.
• Must be flexible and willing to work nights, weekends, and holidays.