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Count Drop Team (CDT)

The Count Drop Team (CDT) Team Member’s primary purpose is to accurately and efficiently collect, count and record all Pechanga Resort Casino gaming revenue in accordance with guidelines of all Standards of Operating Procedures and Internal Controls.

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

• Take part in the count of the Table Games revenue, following all procedures and internal controls as they relate to the Table Games count.
• Take part in the count of the Poker revenue, following all procedures and internal controls as they relate to the Poker count.
• Take part in the daily Slot drop and Slot drop count process, following all procedures and internal controls as they relate to the Slot drop and Slot drop count.
• Assist in the collection and count of various departmental Tip Pools.
• Generate accurate reports, as required or necessary.
• Maintain all machines in CDT by cleaning them daily.
• Participate in daily preparation of count areas, by cleaning and replenishing supplies for each count station.
• Ensure proper rotation of CDT trash.
• Work in a team setting and maintain a positive attitude.
• Maintain strict confidentiality.
• Other duties as assigned.

ACCOUNTABILITY: This position does not have any supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.
________________________________________EDUCATION/EXPERIENCE/TRAINING: High school diploma or general education degree (GED);

minimum one (1) year of cash handling experience is required; or equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos as well as the ability to write simple correspondence. Ability to communicate and present product information to customers.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Must qualify to obtain and maintain a Class “A” gaming license.

• Possess basic computer and keyboarding skills, including 10-key by touch.
• Ability to work at a quick pace and remain accurate.
• Work within a team atmosphere.
• Strong communication skills verbally and in writing.
• Strong customer service skills and the will to assist Guests and Team Members.
• Ability to deal with and accept ever-changing information.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must be able to take direction and follow through with assigned tasks.
• Ability to remain calm during emergency or stressful situations.
• Must be willing to report any usual or unacceptable activity to management.
• Must be a self-starter who is highly motivated and resourceful.
• Must have a pleasant personality and present a professional image.
• Must be able to take direction and follow through with assigned tasks.
• Must be flexible and willing to work nights, weekends, and holidays, and in regard to shifts, days off, and last minute changes.

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