Compliance Agent II
Observe gaming operations as well as examine, evaluate, and monitor controlled materials, including gaming software
and equipment to ensure adherence to all applicable regulations and internal controls, policies, and procedures for
entities subject to Gaming Commission oversight. Participate in investigative efforts and assist with inspection of gaming
software and equipment.
ESSENTIAL JOB FUNCTIONS
The information provided below encompasses the functions and capabilities linked with this position.
Duties and Responsibilities
The individual in this position is expected to engage in the following work-related activities.
Observe, document, and report on gaming operations to ensure compliance with applicable regulations,
Minimum Internal Control Standards (MICS), Standard Operating Procedures (SOPs), and other policies and
Verify, control, test, audit, and assist with inspecting of a variety of controlled materials, including gaming
software and equipment.
Ensure gaming operation compliance through use of specialized software and tools.
Control of access to gaming machines for maintenance, installation, operation, access, and removal, including
Respond to gaming machine malfunctions and related customer disputes.
Investigate, document, and request remedy for gaming operation violations of regulations, and assist with
Complete required documentation regarding controlled materials in accordance with procedures.
Verify jackpot outcomes.
Provide support with gaming machine installations and associated documentation.
Independently perform elements of investigations regarding non-compliance, gaming operation integrity, and/or
Tribal assets, including interviewing witnesses and preserving evidence.
Collect gaming license badges as a result of suspensions or terminations of Pechanga Resort & Casino employees.
Assist with researching solutions for waivers requested by Pechanga Resort & Casino operations.
Other duties as assigned.
The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.
Demonstrate a commitment to and value for conducting oneself in accordance with highest standards of integrity
and ethical behavior in compliance with all applicable laws, rules, and regulations.
Maintain working knowledge of applicable casino database programs, software verification programs, collateral
verification firmware/equipment, and class II and III gaming devices.
Maintain working knowledge of gaming regulations, as well as internal policies and procedures.
Maintain working knowledge of table games strategy, advantage play methods, and slot machine platforms.
Exhibit basic investigative skills and abilities, including interviewing witnesses, identifying discrepancies and
inconsistencies, establishing facts, drawing valid conclusions, and recognizing potential violations.
Ability to read, analyze, interpret and apply technical procedures, government regulations, financial reports, and
Ability to define problems, collect data, establish facts, and draw valid conclusions in the context of standard
situations with common, predictable variables.
Demonstrate a high degree of accuracy and attention to detail in all tasks.
Ability to effectively communicate information and ideas, as well as compose clear, effective, and grammatically
correct reports, witness statements, and business correspondence appropriate for the intended audience.
Ability to carry out basic mathematical computations, including add, subtract, multiply, and divide in all units of
measure; using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; and to draw
and interpret bar graphs.
Ability to work in a professional manner in an environment with individuals from many different cultures and
Ability to work both independently with minimum direction and as part of a team.
Working knowledge of MS Office, including document creation and editing in Word, messaging and calendaring in
Outlook, and performing routine tracking and basic computations in Excel.
The following capabilities are required to perform the essential functions of this position.
Effectively communicate with others verbally and in writing, including by phone, e-mail, or in person.
Understand, remember, and apply routine and complex regulations, oral and/or written instructions and factual
Maintain sustained concentration on computer screens, and use keyboards and a variety of peripherals.
Maintain sustained concentration and focus in a moderately noisy environment.
Sit, stand, and walk for extended periods of time, as well as climb stairs periodically, and stoop, kneel and bend
Possess full range of motion and utilize fine motor skills, including reaching above or below the shoulder, and
having finger dexterity and the ability to twist hands or wrists repetitively.
Exert up to 30 pounds of force occasionally and/or up to 15 pounds of force frequently y, to lift, carry, push, pull,
or otherwise move objects.
Recognize, interpret, and respond to variety of competing and isolated sounds with a variety of sources, pitch,
quality and loudness.
Sufficient vision to complete tasks requiring depth perception and color vision both close and far away.
Tolerate working in a confined space for prolonged periods of time with sustained exposure to moderate noise
and tobacco smoke.
Tolerate occasional exposure to extreme heat or cold.
The following are required of an employee in this position.
Two years’ experience and/or training in a similar position, or equivalent combination of education and
High school diploma or general education degree (GED).
Current PGC Class “A” Gaming License.
Ability to periodically travel locally, regionally, and nationally to trainings and other events.
Ability to work days, evenings, and nights.
Must be age 21 or older.
Requires passing background check, credit check, and drug screening upon hire.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Consistent with federal law, it is the policy of the Pechanga Band to give preference in hiring, promotions, and transfers into vacant positions to qualified Pechanga tribal members, Pechanga tribal member spouses, and non-member American Indians.