GENERAL SUMMARY
The Table Games Pit Supervisor is responsible for the direct supervision of employees, problem resolution, and indirect management of assigned pit operations.

FOUR DIAMOND SERVICE AGREEMENT
All team members will display a four diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES
• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Ensure appropriate and professional care and service are provided to guests and Team Members.
• Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
• Review and maintain the necessary records pertaining to pit activities including daily and monthly review of operations and financial data.
• Adhere to and ensure compliance with all company policies, procedures, internal controls, and government regulations.
• Monitor and manage staffing levels and labor costs, and optimize utilization of assigned pit(s) including optimizing table minimums and maximums.
• Practice and foster open, clear, two-way communication with all related departments and superiors.
• Manage and oversee the efficient operation of assigned pit functions and communications with related departments.
• Maintain and ensure adherence to all internal and external regulations, policies, and procedures within assigned pit.
• Provide ongoing advice, support, and direction to subordinates.
• Apply positive communication, interpersonal, and leadership skills with Team Members at all times.
• Proactively manage and direct the performance of assigned table games Team Members. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence, and persuade Team Members in order to maintain Company service standards.
• Maintain excellent grooming and personal conduct according to Company standards and ensure subordinates do the same.
• Interact with department Team Members in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-cultural communications.
• Create daily reports on individual pit performance.
• Other duties as assigned.

ACCOUNTABILITY: This position serves in a supervisory capacity. Responsibilities may include budgeting, hiring/terminations, Team Member relations issues, mentoring, and corrective actions. This position requires a mindful approach to resource management and is responsible for maintaining and providing a positive and professional work environment.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: A bachelor’s degree is preferred; and at least one (1) year of experience in a table games operations management capacity; or five (5) years of experience in a supervisory capacity; or a combination of education and/or experience that provides the knowledge, skills, and abilities necessary to meet job performance requirements.
COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence, and the ability to speak effectively before groups of customers or Team Members of the Company using strong oral and written communication skills; must be fluent in reading, writing, understanding, and speaking English.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.
• Must maintain compliance in the annual PRC Title 31 Certification.
• Must maintain compliance in the annual PRC Responsible Gaming Certification.

SKILLS/ABILITIES:
• Leadership, motivation, counseling, discipline, and training skills.
• Ability to manage multi-cultural staff, and to create and maintain a harmonious work environment.
• Thorough knowledge of all table games that the casino offers.
• Excellent and current game protection skills, awareness, and knowledge.
• Excellent interpersonal and team building skills.
• Ability to adapt to and embrace technological changes.
• Average skills with Microsoft Office Suite including Word, Excel, and Outlook.