GENERAL SUMMARY
Manage Reservations Department (Reservations Attendant, Supervisors, Coordinator) Manage PBX Department (PBX Attendant and PBX Lead) Maintain Rate Integrity across all channels of business (In-house quotes, Internet, Group Sales, Travel Agents) Balance mix of business to ensure the division’s profitability. Establish guidelines and procedures for all in PBX & Reservations and others who are involved with selling of rooms. Establish open communication with all departments as it relates to Room Occupancy and Revenue. Make decisions to drive the highest amount of revenue (ADR & RevPar) for the hotel to maximize revenue opportunities. Assist in establishing marketing plans and efforts to increase the visibility for the property. Work in conjunction with Group Sales to assist in the delivery of convention business to the property.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Responsible for department reports for revenue, trends, forecasting, and production including budgeting each fiscal year’s occupancy and revenue projections.
• Conduct Weekly Revenue Maximization meetings with key departments on property. Maximize room revenue through the management of room inventory, market mix and pricing strategy.
• In collaboration with management, responsible for setting and meeting revenue and yield targets.
• Responsible for daily rates and communication to staff of change in daily pricing strategies.
• Responsible for ensuring the rate for a room is competitive and the highest possible to receive the best return.
• Maintain and Utilize Revenue Management System to optimum levels
• Maintain Reservations booking page on Pechanga.com
• Maintain Operating System to ensure data is accurate
• Oversee the implementation and administration of all E-Commerce channels to maximize room revenue.
• Provide essential communication with the Sales, Player Development and VIP Services department to maximize resources across all markets.
• Establish training guidelines and development plans for all team members in the departments.
• Attend weekly department meetings with Group Sales, Hotel Division and VIP Services Manager.
• Respond to inquiries for business from all departments in a timely manner
• Manage team members to ensure an efficient department
• To insure and make known that Pechanga business is carried out economically, efficiently, effectively and in accordance with Company policies with the purpose of ensuring accountability.
• Ensure that all billable services are properly reported and accurately reflected in the Opera System and financial statements.
• Ensure that adjustments to revenue are appropriate and approved.
• Ensuring that the recording and reporting of Pechanga revenue is carried out in accordance with current requirements, accountability exists for cash and cash equivalents received by the hotel and such accountability are properly maintained. Thus, ensuring compliance with the requirements of the provisions of Hotel Operation internal controls, Outside Agency Regulations and good business practices and that internal controls and procedures are efficient, effective and economical.
• Other duties as assigned


ACCOUNTABILITY: The Reservations Manager has supervisory responsibilities including departmental hiring, corrective action, terminations, team member relation issues, forecasting and budgeting.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: An Associate's degree (A. A.) or equivalent from two-year college or technical school is required; or a Bachelor's degree (B. A.) from four-year college or university and a minimum of five (5) years’ experience in Front Office/Reservations/Sales/Revenue Management required to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. This position also requires the ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Furthermore, this position also requires the ability to write speeches and articles for publication that conform to prescribed style and format as well as the ability to effectively present information to top management, public groups, and/or boards of directors.

MATHEMATICAL SKILLS: This position requires the ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. This position also requires the ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY: This position requires the ability to define problems, collect data, establish facts, and draw valid conclusions. This position also requires the ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES, LICENSES, REGISTRATIONS: N/A

SKILLS/ABILITIES:
• Must be proficient with All Windows applications
• Must have a thorough knowledge of Microsoft Word & Excel
• Abide by all State and Federal gaming regulations
• Familiar with all Safety and emergency procedures
• Perform additional tasks as assigned by Management