GENERAL SUMMARY
The Massage Therapist position is responsible for providing exemplary massage and body treatment services to Pechanga Resort Casino (PRC) guests.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Comprehends and abides by PRC policies and procedures and standards for guest service
• Provides guests with a thorough and knowledgeable 50 or 80-minute professional massage
• Demonstrates respect, sensitivity, and concern for guests' needs with a professional and pleasant manner
• Practices universal health care protocol while dealing with guests and coworkers
• Calls in for schedule and works any hours that are booked.
• Arrives to work ready to begin shift and maintains promptness, starting massage on time
• Wears proper uniform and is neat and well groomed
• Resolves guest problems efficiently and in a courteous manner
• Maintains the cleanliness and condition of the Treatment Rooms
• Ensures compliance with all departmental service guarantees
• Sets up and breaks down assigned massage room; maintains neat and well-stocked room
• Completes and submits necessary paperwork and reads posted notices on bulletin board
• Attends monthly departmental meetings and workshops as directed
• Exercises dependability and willingness to work with schedule flexibility, including cancellations and additions
• Performs other job-related duties as directed

ACCOUNTABILITY: This position does not have any supervisory or managerial responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort and Casino and for maintaining and providing a positive and professional work environment.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: Minimum 1 year of experience in the spa industry, preferably at a resort or hotel. Basic understanding of Forbes Standards helpful but not necessary.
COMMUNICATION SKILLS: This position requires the ability to read and comprehend simple instructions, short correspondence, and memos. This position also requires the ability to write simple correspondence. Furthermore, this position also requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Communicate effectively both verbally and in writing.
MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. This position also requires the ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Current California State Massage License (CAMTC)
• Ability to obtain and maintain a Class “H” gaming license
• Valid California State Cosmetology license or State Manicurist license

OTHER QUALIFICATIONS:
• To perform massages - must possess a minimum of 500 hours of massage training preferably from an accredited/approved massage school.
• To perform facial treatments - esthetician license required.
• May be required to work with dangerous chemicals
• Must be available to work nights, weekends and holidays as needed.



DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.