GENERAL SUMMARY
The Catering Administrative Assistant assists the Director of Catering and Catering Conference Service Managers to ensure efficient operations and successful events.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.


KEY RESPONSIBILITIES
• Assists the Director of Catering and Catering Conference Services Managers to ensure efficient operations and successful events
• Listens and responds to guest inquiries in a positive and articulate manner. Answers questions and offers assistance by providing accurate information
• Uses Delphi Sales & Catering System to block space, pull up bookings, creates BEO’s reports and all other miscellaneous items and or transactions
• Uses Celopay to process payments
• Resolves customer concerns and complaints by conducting thorough investigations and determining most effective solutions
• Compiles and distributes weekly reports such as group resume, banquet event orders and all other miscellaneous items
• Communicates, creates and distributes Banquet Event Orders and summaries to the Banquet Department, Audio Visual Department, Banquet’s, Garde Manger, Stewarding & Pastry Chef’s
• Creates and Maintains Catering & Conference Service Files
• Maintains event files
• Effectively and efficiently interacts and works with customers to identify and resolve concerns. Ensures high customer satisfaction in the delivery of service
• Logically and independently plans, organizes and completes work in a timely manner
• Remains calm and alert, especially during extremely busy work periods
• Works with Department Director and Managers to prioritize, organize and prepare necessary packets, reports, banquet event orders to meet deadlines
• Assists with all in-house PRC and Tribal events and retrieving details, creating Banquet Event Orders and distribute details for implementation to all pertaining departments
• Performs other job related duties as assigned

ACCOUNTABILITY: This position does not have supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort and Casino, following organization policy and procedures, and for maintaining and providing a positive and professional work environment.


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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); and three years of related experience and/or training; or equivalent combination of education and experience is required to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Gather as much details as possible including but not limited to contact information and event details. Furthermore, this position also requires the ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Obtain and maintain a Class “A” Gaming license

SKILLS/ABILITIES:
• Must be Computer literate in the following: Microsoft Word, Outlook and Excel
• Excellent Organizational and Interpersonal Skills required
• Must have Professional Demeanor, Smile and Good Attitude
• Excellent communication and time management skills

OTHER QUALIFICATIONS:
• Ability to work proactively in a busy fast paced office environment with minimal supervison
• Ability to meet deadlines, inclusive of working overtime when required
• Ability to work under stressful situations and environment
• Ability to adapt to change with a positive attitude
• Ability to maintain a neat, clean, well-groomed appearance in line with the Team Member dress code standards