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DPS Dispatch
GENERAL SUMMARY
The primary role of a dispatcher is to coordinate communications with all parties involved in Casino operations. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. KEY RESPONSIBILITIES • Operate a variety of communications equipment including radio systems, various telephone systems, recording equipment and computer systems in accordance with Federal Communications Commission regulations, department policy and standard operating procedures. • Operate radio, mobile telephone and paging equipment; maintain continuous contact with team members in the field in order to monitor location and exchange of information. • Monitor security alarms/surveillance equipment located in assigned areas; • Assist in the on-the-job training of new employees learning the techniques and procedures of dispatching, operating radio equipment and operating CAD equipment. • Other duties as assigned ACCOUNTABILITY: This position does not have any supervisory or managerial responsibility ________________________________________ QUALIFICATIONS AND GUIDELINES ________________________________________ EXPERIENCE/TRAINING/EDUCATION: At least 3 years experience is required to successfully perform this job. One year certificate from college or technical school is preferred. COMMUNICATION SKILLS: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence; speak effectively before groups of customers or employees of the organization. MATHEMATICAL SKILLS: Calculate figures and amounts. Ability to apply concepts of basic algebra and geometry if needed. REASONING ABILITY: Ability to apply common sense when carrying out instructions furnished in written, oral, or diagram form. CERTIFICATES, LICENSES, REGISTRATIONS: • Must be able to obtain a Class “A” gaming license. SKILLS/ABILITIES: • Must be proficient in all Microsoft Office programs; • Knowledge of camera operations; • Must be detailed oriented; • Learn the codes, techniques and procedures used in dispatching, operating radio, telephone, call directory, telecommunications devices, multi-channel recorders, playback machines, CAD systems; • Accomplish tasks in a controlled and competent manner while working in a stressful environment; • Follow oral and written directions quickly and accurately; • Establish and maintain effective working relationships with other employees; • Complete assigned clerical tasks with accuracy and speed. OTHER QUALIFICATIONS: • Knowledge of general public safety radio and telephone communications systems and police and fire emergency procedures. • Ability to answer multiple phone lines while inputting data; multi-tasking. • Type 45 wpm. ADDITIONAL INFORMATION: • Must be a self-starter, maintain a positive attitude, follow direction, and follow through on assigned tasks. • Must be flexible with shifts and hours worked as property is 24/7 • Must possess ability to think clearly and act quickly in emergencies. • Ability to speak clearly and concisely. |