GENERAL SUMMARY
The Administrative Assistant for Front Services performs administrative work using a variety of computer systems. This position provides administrative assistance to all Front Services with minimal instruction or supervision. This position is responsible for the coordination and upkeep of departmental training files, schedules, and may provide administrative support to the Divisional Training Manager. Furthermore, this position also administers all department team member files and payroll functions for the operations.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES
• Manages Training calendar and schedules appointments. Schedules participants into training sessions. Tracks participants and training records.
• Provides administrative support to the Divisional Training Manager and Department Trainer, as applicable, such as filing, maintaining records, copying, answering telephones, opening and distributing mail. May assist in training project proposals, data compilation, budget preparation, standard reports, etc.
• Compiles data from a variety of sources ensuring accuracy of information. Enters training records, maintains training database and creates spreadsheet on quarterly or annual training and ad-hoc reports.
• Maintains accurate payroll and timekeeping procedures
• Maintains up-to-date team member records
• Typing all correspondence and memos in appropriate form
• Participates and take minutes for weekly/monthly communication meetings and prepare minutes for distribution
• Answer phone and resolve issues or direct calls to appropriate destination for action; responding to requests and inquires when and where necessary
• Access and input information using a moderately complex computer system
• Maintains confidentiality of all organizational, personnel and research matters
• Performs other job related duties as assigned

ACCOUNTABILITY: This position does not have any supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.

QUALIFICATIONS AND GUIDELINES

EXPERIENCE/TRAINING/EDUCATION: High School Diploma, GED, or equivalent required. At least (3) three years of office experience required. One year of experience in a training department preferred or in a similar capacity. Equivalent combination of education and experience may be accepted.

COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

CERTIFICATES, LICENSES, REGISTRATIONS:
• Qualify to obtain and maintain a class “A” gaming license

SKILLS/ABILITIES:
• Must be highly proficient in Microsoft Office (Excel, Outlook, PowerPoint, Visio, Word), Adobe, Google (Docs, Sheets, Slides, Forms)
• Ability to organize files and records and maintain basic filing formats
• Ability to handle telephone calls in a courteous and effective manner
• Ability to plan, organize, and coordinate work assignments
• Ability to establish and maintain effective working relationships with others
• Ability to work independently and multi-task
• Skill in typing speed and efficiency
• Proficiency in word processing and spreadsheet software
• Ability to work under stressful situations being mentally strong and able to cope with many challenges
• Must maintain a professional demeanor

OTHER QUALIFICATIONS:
• Must be willing to work weekends and/or holidays if ever necessary
• Steady hours but must be flexible on occasion
• Working knowledge of property management system
• Able to act independently while analyzing data and drawing conclusions from written and computer generated materials
• Provide instruction and/or guidance for guest team members in fire or any other emergency situations