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Technicians Manager

POSITION OVERVIEW
Oversee the design, implementation, improvement and maintenance of the surveillance system, including infrastructure,
equipment and network to ensure it provides superior coverage of all gaming operations and properties, operates at
optimum capacity, and is in accordance with applicable standards and regulations.
ESSENTIAL JOB FUNCTIONS
The information provided below encompasses the functions and capabilities linked with this position.
Duties and Responsibilities
The individual in this position is expected to engage in the following work-related activities.  Oversee the design, set up and maintenance of the surveillance equipment and software to ensure it is installed
and running in accordance with applicable standards and regulations, and provides adequate coverage of gaming
activities and properties.  Oversee the repair and alteration of the surveillance infrastructure and related equipment, including inspecting
and approving work performed.  Supervise Surveillance Techs, including recruiting, scheduling, timekeeping, training, assigning and directing work,
evaluating performance, disciplining as necessary, addressing employee concerns, and guiding professional
development.  Disseminate, implement, and enforce department and company standards, policies, and procedures.  Recommend revisions to department Standard Operating Procedures, and department practices, as well as
upgrades and/or changes to the surveillance equipment deployed, to incorporate best practices, and respond to
changes to potential threats.  Assist with identifying and assessing potential risks and threats to the gaming operation from internal and
external elements related to equipment and software used for the purposes of surveillance.  Train new Surveillance Techs on policies and procedures, standards of integrity, job skills, and duties and
responsibilities.  Assist with the development, implementation, and administration of surveillance equipment budget in a manner
that ensure the purchase of quality products and service at competitive pricing.  Maintain and enforce all safety regulations, training and/or certifications.  Other duties as assigned.
Skill Profile
The individual in this position is expected to possess and exhibit the following knowledge, skills, and abilities.  Ability to interact and collaborate with line employees, managers, executives, and regulatory agencies.  Demonstrate a commitment to and value for conducting oneself in accordance with highest standards of integrity
and ethical behavior in compliance with all applicable laws, rules, and regulations.  Demonstrate a high degree of accuracy and attention to detail in all tasks.  Maintain advanced working knowledge of surveillance equipment and applications in use, as well as gaming
regulations, and policies, and procedures.  Maintain advanced working knowledge of best practices and industry trends for surveillance system design and
implementation, including surveillance equipment, software and other tools.  Ability to comprehend and apply a common sense understanding of technical instructions provided in written,
oral, and diagram form, including safety rules, operating and maintenance instructions, and procedural manuals.
 Ability to effectively communicate information and ideas, particularly to Commissioners and executive
management, as well as compose clear, effective, and grammatically correct routine reports and business
correspondence appropriate for the intended audience.  Ability to make sound and timely informed decisions in complex and potentially volatile situations.  Excellent problem solving skills in the context of a variety of situations with multiple variables, both predictable
and unpredictable.  Manage multiple projects, properly organize and prioritize own work and work of others, and demonstrate
flexibility and adaptability in a fast-paced environment.  Ability to carry out advanced mathematical computations, including probability and statistical inference, fractions,
percentages, ratios, and proportions.  Ability to work in a professional manner in an environment with individuals from many different cultures and
backgrounds.  Working knowledge of MS Office, including document creation and editing in Word, messaging and calendaring in
Outlook, and performing routine tracking and basic computations in Excel.
Capability Requirements
The following capabilities are required to perform the essential functions of this position.  Effectively communicate with others verbally and in writing, including by phone, e-mail, or in person.  Understand, remember, communicate and apply routine and complex regulations, oral and/or written
instructions and factual information.  Stand and walk for extended periods of time, as well as climb stairs periodically, and stoop, kneel, crawl, and bend
repeatedly.  Exert up to 50 pounds of force occasionally and/or up to 35 pounds of force frequently to lift, carry, push, pull, or
otherwise move objects.  Possess full range of motion and utilize fine motor skills, including reaching above or below the shoulder, and
having finger dexterity and the ability to twist hands or wrists repetitively.  Perceive the nature of sounds at normal speaking levels, particularly but not exclusively voices, and make
discriminations in sound.  Sufficient vision to complete tasks requiring depth perception, color vision and ability to bring object into sharp
focus both close and far away.  Sufficient motor control to operate power tools and heavy duty equipment, such as scissor lift, fork lift, and
hammer drills.  Sufficient balance to climb ladders and work at high altitudes.  Maintain sustained concentration and focus in a moderately noisy environment. Tolerate working in a confined
space for prolonged periods of time with sustained exposure to loud noise and frequent exposure to vibrating
equipment.  Tolerate frequent exposure to extreme heat or cold, tobacco smoke, diesel, and dust.  Frequent exposure to hazardous electrical environments, such as high voltage elevator rooms and electrical
rooms.
Minimum Qualifications
The following are required of an employee in this position.  Three years’ experience and/or training in a similar position, or equivalent combination of education and
experience.  At least one year’s experience managing people.  High school diploma or general education degree (GED).  Heavy Equipment Operating Certifications for forklift, scissor lift, and boom lift.  Current PGC Class "A" Gaming License.  Ability to work days, evenings, and nights.  Ability to periodically travel locally, regionally, and nationally to trainings and other events.  Requires passing background check, credit check, and drug screening upon hire.  Must be age 21 or older.

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DISCLAIMER

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Consistent with federal law, it is the policy of the Pechanga Band to give preference in hiring, promotions, and transfers into vacant positions to qualified Pechanga tribal members, Pechanga tribal member spouses, and non-member American Indians.