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Table Games Floor Supervisor Team Coordinator

This position works in a dual capacity within the Table Games Department. The Team Coordinator is responsible for administering, gathering, and processing all relevant information required to prepare and implement daily staff schedules for the Table Operations division. Floor Supervisor is responsible for preserving the integrity and orderly operation of assigned table games and assets by all applicable rules, laws, and regulations. Priority consideration will be given to current Team Members of Pechanga Resort Casino; working hours are for Swing Shift, only.

All Team Members will display a four diamond commitment to customer service by delivering and maintaining the quality standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES: Floor Supervisor / Team Coordinator
• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Utilize Dealer Management System to assign dealers to their table rotation and update the data as needed.
• Review Dealers’ table rotation activity and ensure accuracy within the system.
• Work with Shift Manager to determine where to assign new games and dead-spreads or provide Dealers for games as needed.
• Adhere to and ensure compliance with all policies, procedures, Standard Operating Procedures (SOP), internal controls, and government regulations.
• Advise Shift Manager of over-time or early-out (EO) requests and complete report according to department policies.
• Effectively communicate with Shift Manager and obtain required approvals and acknowledgments according to established policies and procedures.
• Document unscheduled absences, EO-sick, and No Call No Show (NCNS) to meet documenting requirements.
• Prepare and maintain attendance reports and time sheets.
• Generate daily staffing reports according to established procedures and distribute them as necessary.
• Address all scheduling inquiries.
• Maintain open communication with the Pit Manager and Shift Manager regarding any potential
issues that may occur on the floor.
• Other duties as assigned.

KEY RESPONSIBILITIES: Floor Supervisor / Team Coordinator
• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence are paramount.
• Supervise, coach, instruct, and direct dealers in proper procedures of appropriate aspects of table games operations, including but not limited to, correction of errors, recommendations of disciplinary actions, and monitoring of all work processes.
• Monitor table game activities for adherence to casino and government rules, regulations, and procedures.
• Protect the integrity of all table games, including monitoring chip purchases, ensure all transactions are correct, and maintain security and integrity.
• Assist and make recommendations in the interview and hiring process of all new dealer and dual-rate dealer candidates.
• Assist and make recommendations in the administration of disciplinary or corrective action, and monitor post-disciplinary performance of assigned Team Members.
• Evaluate the performance of assigned Team Members (TM).
• Consistently use the record system for journaling TM performance, which can be used in future disciplinary action or positive rewards for the individual.
• Track and document the play of patrons, including but not limited to, monitoring wager amounts, length of play, purchase amounts, and wins/losses.
• Ensure appropriate and professional care and service are provided to guests and employees.
• Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
• Practice and foster open, transparent, two-way communication with all related departments and superiors.
• Provide ongoing advice, support, and direction to dealers.
• Apply positive communication, interpersonal and leadership skills with employees at all times.
• Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence, and persuade Team Members to maintain Company service standards.
• Maintain excellent grooming and personal conduct according to Company standards and ensure dealers do the same.
• Interact with department and Team Members professionally and positively to foster good rapport, promote team spirit, and ensure effective two-way and cross-cultural communications.
• Other duties as assigned.

ACCOUNTABILITY: This position serves in a supervisory capacity. Responsibilities may include budgeting, hiring/terminations, Team Member relations issues, mentoring, and corrective actions. This position requires a mindful approach to resource management and is responsible for maintaining and providing a positive and professional work environment.
EXPERIENCE/TRAINING/EDUCATION: High school diploma is required or general education degree (GED); Associates degree (AA) preferred. Minimum of one (1) year experience in a Table Games Operations supervisory capacity, or a minimum of three (3) years of experience as a Table Games Dealer; or, equivalent combination of education and experience. Thorough knowledge of Blackjack, Baccarat, and at least one other table game required.

COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

• Must qualify to obtain and maintain a Class “A” gaming license.
• Must maintain compliance in the annual PRC Title 31 Certification.
• Must maintain compliance in the annual PRC Responsible Gaming Certification.

• Excellent administrative skills.
• Computer literate with working knowledge of Microsoft Office Suite.
• Experience with scheduling software applications; working knowledge of Virtual Roster is a plus.
• Ability to take directions from supervisory personnel.
• Must demonstrate excellent customer service.
• Strong interpersonal, team building, and communication skills.
• Leadership, motivation, counseling, discipline, and training skills.
• Ability to manage multi-cultural staff and to create and maintain a harmonious work environment.
• Excellent and current game protection skills, awareness, and knowledge; thorough knowledge of all table games that the casino offers.
• Ability to adapt to and embrace technological changes.
• Must demonstrate strong attention to detail.
• Must be flexible and willing to work nights, weekends, and holidays.

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