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Blends Manager

The Blends Manager is responsible for the overall restaurant operation and productivity. The restaurant manager is to manage the restaurant within the policies and guidelines of the Pechanga Resort Casino to ensure an optimum dining experience and guest satisfaction by maintaining a high level of service and profit maximization.

The manager is responsible for total operational and financial responsibility on all shifts including proper staffing and scheduling, training, updating menus, monitoring expenses including supplies and labor, and revenue enhancement. The manager is expected to work 50-55 hours per week including peak periods including, but not limited to, weekends and holidays to provide overall leadership; recognize and motivate Team Members; coach and train Team Members for operational excellence. The Manager directly performs hands-on work on an ongoing basis to train Team Members, respond to customer service needs, or otherwise role model appropriate behavior in the restaurant.

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

• Operate outlet in an atmosphere as specified by Food and Beverage management, consistent with Four Diamond service, and Pechanga Resort Casino standards.
• Control day-to-day operations by scheduling labor to accommodate business levels.
• Ensure proper service as outlined in the outlet’s Standard Operating Procedures (SOP) and Service Guarantees manuals.
• Perform table-touching throughout the restaurant and during the entire shift as much as possible to ensure guest satisfaction and gather any feedback. Must be on the floor monitoring the restaurant operation and guest satisfaction.
• Enforce and train staff on applicable regulations, policies, and procedures to enhance revenue and operation of the outlet.
• Monitor actions of Team Members and customers to ensure that health and safety standards and liquor regulations are obeyed.
• Maintain and update product lists as needed. Communicate key menu and retail changes to staff.
• Accountable for the implementation of individual performance standards, including the timely review and evaluation of each Team Member’s performance.
• Address and resolve all guest comments in a timely manner.
• Monitor and control all manager adjustments and voids on a daily basis.
• Control Profit & Loss to meet and/or exceed budget, maintain accurate inventory, manage labor, review financial reports, and take appropriate actions.
• Conduct performance appraisals, takes discipline action, motivates, and trains Team Members.
• Ensure maintenance of equipment, outlet, and menus based on Company standards.
• Ensure food and beverage quality and service is up to 100% guest satisfaction.
• When necessary, act as service Team Member, bussing, cashiering, running, or serving to ensure all guests receive Four Diamond service.
• Ensure adequate staffing levels, create schedules, record attendance, and approve Paid Time Off (PTO).
• Instruct staff on a daily basis as to proper uniforms, cleanliness, and personal hygiene, etc.
• Order supplies to ensure proper par levels including all beverage and service food items.
• Stay current on nutritional and health requirements of customer base including dietary and safe food restrictions.
• Ensure a safe working environment for Team Members and maintain sanitation standards.
• Protect the assets of Pechanga Resort Casino and ensure compliant operation.
• Other duties as assigned.

ACCOUNTABILITY: This position serves in a supervisory capacity. Responsibilities may include budgeting, hiring/terminations, Team Member relations issues, mentoring, and corrective actions. This position requires a mindful approach to resource management and is responsible for maintaining and providing a positive and professional work environment.
EDUCATION/EXPERIENCE/TRAINING: A Bachelor's degree (B.A.) from a four-year college or university; or two (2) to three (3) years related experience as a manager in a coffee shop or quick service restaurant; or equivalent combination of education and experience is required.

COMMUNICATION SKILLS: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers or members of the business community.

MATHEMATICAL SKILLS: Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra.

REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems while remaining flexible and adaptable to help ensure the desired outcome.

• Must qualify to obtain and maintain a Class “A” gaming license.
• Must qualify to obtain and maintain a Serve-Safe certification or similar.
• Must qualify to obtain and maintain TIPS alcohol training or similar.

• Must be proficient in the following software and systems:
- Microsoft Office
- Kronos or similar system
- Micros or similar system
- Stratton Warren or similar system

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.


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