GENERAL SUMMARY
The Cage Operations Pit Clerk is responsible to perform a variety of accounting, recordkeeping, clerical, and data entry functions related to players and table games; dissemination of player and table games information as requested.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES
• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Adhere to, and ensure, compliance with all policies, procedures, Standard Operating Procedures (SOP), internal controls, and government regulations.
• Effectively communicate with supervisors and obtain required approvals and acknowledgements according to established policies and procedures.
• Interact with department and colleagues in a professional and positive manner to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.
• Check for holds and stop codes before giving marker availability.
• Print, secure, redeem, and be accountable for markers.
• Ensure integrity and security of documents and information.
• Verify customer signature on markers against casino records.
• Transfer markers to casino cage.
• Compare customer ID against system information.
• Enter and verify manual player rating discrepancies.
• Verify that cash transactions from ratings are correctly indicated in the Title 31 system.
• All entries are to be accurate and completed in a timely manner.
• Notify supervisor for all marker and rating discrepancies.
• Inventory and stock pits.
• Obtain new and/or replacement rewards cards for customers.
• Answer pit phones.
• Assist in the collection of run down for each game.

• Replace shuffler machines if needed.
• Make copies of HIT sheet, tracking sheet, CTR, MTL, W9, daily pit logs, and roadmaps.
• Place schedules in binders and post in the Pencil.
• Enter closers into Table View at the end of shift.
• Work closely with Table Games Department under the pit clerk supervisor’s direction.
• Other duties as assigned.

ACCOUNTABILITY: This position does not have any supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.
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QUALIFICATIONS AND GUIDELINES
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EDUCATION/EXPERIENCE/TRAINING: High school diploma or general education degree (GED); minimum of one (1) year pit clerk experience is required; or demonstrate strong 10-key skills and average computer knowledge; or equivalent combination of education and experience is preferred to successfully perform this job.

COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos as well as the ability to write simple correspondence. Ability to communicate and present product information to customers.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES:
• Possess basic computer and keyboarding skills, including 10-key by touch.
• Ability to work at a quick pace and remain accurate.
• Work within a team atmosphere.
• Strong communication skills verbally and in writing.
• Strong customer service skills and the will to assist Guests and Team Members.
• Ability to deal with and accept ever-changing information.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must be able to take direction and follow through with assigned tasks.
• Ability to remain calm during emergency or stressful situations.
• Must be willing to report any usual or unacceptable activity to management.
• Must be a self-starter who is highly motivated and resourceful.

• Must have a pleasant personality and present a professional image.
• Must be able to take direction and follow through with assigned tasks.
• Must be flexible and willing to work nights, weekends, and holidays, and in regard to shifts, days off, and last minute changes.
• Must have a pleasant personality and present a professional image.
• Excellent interpersonal and team building skills.
• Ability to adapt to and embrace technological changes.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.