GENERAL SUMMARY
Slot Technician II will provide technical and service assistance on the slot floor to Pechanga’s guests. The Slot Technician II must strictly comply with all SOP and technical standards for slot machine maintenance and repair. Slot Technician II must follow the direction of the department manager and other supervisors to ensure proper adherence to all policies and procedures, including all State, Federal and Gaming Commission requirements. The key role of the Slot Technician II is to assist the Slot Operations team to help accomplish their goals.


FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Observe guest on the slot floor and provide proper functioning of all slot machines.
• Repair all Slot Machines.
• Provide assistance with Jackpot payouts.
• Adhere to federal cash reporting requirements, assures Title 31 compliance.
• Work along side Pechanga Gaming Compliance Officers.
• Establish and maintain exceptional Guest Service to Pechanga’s visitors and guests.
• Demonstrate excellent verbal and written communication skills.
• Will protect the assets of Pechanga Resort & Casino.
• Other duties as assigned.

QUALIFICATIONS AND GUIDELINES


EXPERIENCE/TRAINING/EDUCATION: At least 2 years of Slot Technical experience is required. In addition High school diploma or general education degree (GED); or equivalent combination of education and experience.

COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS: Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY: Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must be able to obtain a Class “A” gaming license.
• Must attend on site training and classes required through Pechanga L & D.
• Must attend & complete all departmental training classes.

SKILLS/ABILITIES:
• Ability to perform RAM clears on all slot machines.
• Must understand and recognize problems w/SDS system.
• Follow all Slot Operations SOP’s, Polices and Procedures.

OTHER QUALIFICATIONS:
• Must be able to stand, walk and move for long periods of time.
• Must be able to lift/carry up to 70 lbs in weight throughout shift.
• Previous electronic, computer and/or mechanical experience is mandatory.
• All candidates must be able to read and understand technical documents and apply technical skills.

ADDITIONAL INFORMATION
• Must be able to use a radio including the ability to wear an “in-ear” earpiece.
• Ability to work in a noisy and smoke filled environment typical of a casino floor.
• Must maintain 4 Diamond appearance.
• Ability to work in a stressful environment.
• Must be flexible and willing to work nights, weekends and holidays.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.