GENERAL SUMMARY

The Banquet Server facilitates all serving aspects of the Banquet Department to include buffets, plated, receptions, continental breakfasts and refreshment breaks.

FOUR DIAMOND SERVICE AGREEMENT

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino. 

KEY RESPONSIBILITIES

• Setting up all tables and side stations with the necessary tools to include: silverware, Bread and Butter Plate, coffee cup, napkin, salt and pepper and plates of food.
• Lifting trays with 8-10 plates on them.
• Converse with guest and fulfill to the best of their ability all requests.
• Bussing and clearing of all debris and dirty plates, silverware and glasses.
• Stock and put away all food and beverage ordered into the proper place.
• Clean and maintain cleanliness and organization of all storage and coffee rooms.
• Maintain and clean all coffee urns and iced tea machines.

ACCOUNTABILITY:

The Banquet Server position does not have supervisory/managerial responsibilities.

EXPERIENCE/TRAINING/EDUCATION:  A High school diploma or general education degree (GED) and at least 1 year  relative experience is required to successfully perform this job.

COMMUNICATION SKILLS:  This position requires the ability to read and comprehend simple instructions, short correspondence, and memos.  This position also requires the ability to write simple correspondence.  Furthermore, this position also requires the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS:  This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY:  This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Food Handlers Certification
• TIP’S Certification

SKILLS/ABILITIES: N/A

OTHER QUALIFICATIONS:

• Must be able to read, write and communicate effectively in English.
• Must be able to understand BEO’s and diagrams.
• Must be able to carry 8-10 plates with no restrictions.
• This is a very physical job that requires a tremendous amount of lifting, pushing and carrying.
• Must maintain a high level of quality and professionalism at all times with team members and guests.
• Must have the ability to work under stressful situations.

SPECIAL REQUIREMENTS:

• Special vision requirements include close vision (clear vision at 20 inches or less), distance vision (clear vision at 20 feet or more), color vision (ability to identify and distinguish colors), peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point), depth perception (three-dimensional vision, ability to judge distances and spatial relationships), and the ability to adjust focus (ability to adjust the eye to bring an object into sharp focus). The above special vision requirements are required for lifting trays of 8 or more plates, lifting chafers of food, lifting coffee and hot water urns and pushing carts/Queen Mary’s

DISCLAIMER:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.