GENERAL SUMMARY
The Transportation Driver complies with all service guarantees of Pechanga Resort Casino and provides on/off property transportation services to guest.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

KEY RESPONSIBILITIES
• Provide on/off property transportation services while maintaining Pechanga’s service excellence guarantees.
o Destinations to include but not limited to airports, stadiums, private residences, etc.
• Greet guests and provide casino, property, and city information.
• Map out driving routes ahead of time to determine the most expedient trip.
• Respond to telephone inquiries, giving out information, and resolving problems.
• Maintain the vehicle in a clean and safe manner.
• Perform a visual pre/post vehicle inspection.
o Report any maintenance issues to management.
• Keep accurate trip logs.
• Comply with all departmental policies/procedures and service guarantees.
• Comply with resort policies and procedures.
• Ability to logically and independently organize and complete work in a timely manner.
• Ability to perceive quality of work, read material, and review documents; receive instructions and hear inquiries from guests or staff.
• Communicate effectively both verbally and in writing in order to provide clear direction to guests and employees at all levels.
• Ability to remain calm and alert throughout the duration of shift, and remain calm during emergency situations.
• Attend all training classes as directed by the company or as mandated by the collective agreement.
• Attend and participate in pre-shift department meetings.
• Maintain favourable working relationships with all departments and Team Members, to foster and promote a cooperative and harmonious work environment.
• Other duties as assigned.

ACCOUNTABILITY: This position has no supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: High school Diploma or General Education Degree (GED) is required. At least one year of experience is required to successfully perform this job.

COMMUNICATION SKILLS: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other Team Members of the Company.

MATHEMATICAL SKILLS: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with problems while remaining flexible and adaptable to help ensure the desired outcome.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.
• California Class “B” Driver’s License Passenger endorsement.
• Valid DMV medical certificate.
• Air Brake Endorsement.

SKILLS/ABILITIES:
• Driving Skills to operate all PRC vehicles.
• Knowledge of vehicle operation and mechanical as described per Class “B” License classifications.
• Map reading and oversee scheduling.
• Experience with all related tools, usage, scan tool, diagnostics emissions, and fuel management controls (vehicle), etc.

ADDITIONAL INFORMATION:
• Must be able to participate in employer pull notice.
• Must be able to participate in random drug and alcohol screening.
• Must be a self-starter who is highly motivated and resourceful.
• Must be able to work with a positive attitude in a fast-paced and culturally diverse casino environment.
• Must have a pleasant personality and present a professional image when assisting guests.
• Must be able to take direction and follow through with assigned tasks.
• Must be flexible and willing to work nights, weekends, and holidays.
• Must have an excellent personality and driving skills for customer satisfaction.