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Banquet Manager

The Banquet Manager is responsible for management of all aspects of the Banquet department functions in accordance with PRC standards, policies, and procedures. This position also directs, implements, and maintains a service and management philosophy, which serves as a guide to respective staff.

All Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

• Responsible for all administrative duties involved in the Banquet Department.
• Coordinate all requests with appropriate departments.
• Demonstrate open communication with Culinary, Stewards, Housemen, Captains, and Food Servers to insure smooth operations.
• Insure all meetings and banquets are properly set to guest and hotel specifications and standards.
• Be available during all major Banquet functions and assist in supervising where necessary.
• Insure consistency in service through ongoing training.
• Demonstrate compliance with forecasted payroll and hours.
• Develop and implement cost factors associated with event set-up.
• Inspect staff as to uniforms, cleanliness, identification, etc.
• Ensure a safe working environment for Team Members.
• Other duties as assigned.

ACCOUNTABILITY: This position serves in a supervisory capacity. Responsibilities may include budgeting, hiring/terminations, Team Member relations issues, mentoring, and corrective actions. This position requires a mindful approach to resource management and is responsible for maintaining and providing a positive and professional work environment.


EDUCATION/EXPERIENCE/TRAINING: High school diploma or general education degree (GED); two (2) or more years of college and a minimum of three (3) years’ experience as a Banquet Manager for a property of comparable size and class; or a combination of education, training, or experience that has provided the necessary knowledge, skills, and abilities to perform the job duties is required to successfully perform this job.

COMMUNICATION SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to draw and interpret bar graphs.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Qualify to obtain and maintain a Class “A” gaming license.
• Qualify to obtain and maintain a valid Sanitation certificate.

• Must be able to understand and comply with all Company and departmental rules and regulations, policies, and procedures.
• Skill in establishing and maintaining effective working relationships with staff.
• Ability to instill a calm organized approach in all situations.
• Exceptional detail in follow-up.
• Excellent safety and sanitation skills.
• Strong guest service orientation skills.
• Ability to assume responsibility/accountability.
• Proficient with Microsoft Office Suite.
• Excellent verbal and written communication skills, and strong organizational skills.
• Experience supervising numerous banquets at the same time.
• Technically competent in Russian, Silver, and French Service.
• Must be a self-starter who is highly motivated and resourceful.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must be flexible with work schedule, which includes holidays and weekends, and longer hours as needed

The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.


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