GENERAL SUMMARY
The Human Resources Business Partner (HRBP) serves as a strategic liaison with their assigned Divisions and is responsible for aligning business objectives with management and Team Members. The position formulates partnerships across the HR function to deliver value-added service to management and Team Members that reflect the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business units’ culture, policies, and practices and the Company’s policies, practices, and procedures. This position will have an assigned portfolio of PRC clients, be committed to providing the highest level of customer service, coaching, and advisement, and operate within consideration of legal adherence and obligations. This role supports both strategic initiatives and day-to-day HR operations to ensure a productive, inclusive, and compliant work environment.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES
• Conduct weekly meetings with respective business units, partnering with divisional leaders to understand business goals and develop aligned HR strategies.
• Consult with line management, providing HR guidance when appropriate.
• Analyze trends and metrics in partnership with the rest of the HR Division to recommend data-driven solutions that support staffing, workforce planning, and retention, and to help develop respective programs and policies.
• Manage and resolve complex Team Member relations issues. Conduct effective, thorough, and objective investigations.
• Maintain in-depth knowledge of legal requirements related to day-to-day management of Team Members, reduce legal risks, and ensure regulatory compliance. Partner with Legal as needed.
• Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, corrective actions and training needs).
• Work closely with management and Team Members to improve work relationships, build morale, and increase productivity and retention.
• Provide HR policy guidance and interpretation.
• Provide guidance and input on business unit restructures, workforce planning, and succession planning.
• Serve as a change agent in organizational development and transformation projects.
• Identify training needs for business units and individual coaching needs.
• Participate in evaluation and monitoring of training programs to ensure success. Follow up to ensure training objectives are met.
• Other duties as assigned.
Accountability: This position has no supervisory responsibilities. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: Bachelor's degree in Human Resources Management, Industrial / Organizational Psychology, or other related field is required. Master’s degree preferred. A minimum of two (2) years of hands-on, HR Business Partner experience in a large, dynamic work environment. Casino or hospitality experience preferred. Equivalent combination of education and experience may be considered.

COMMUNICATION SKILLS: Ability to read and comprehend instructions and business correspondence. Ability to write professional correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other PRC Team Members.

MATHEMATICAL SKILLS: Intermediate mathematical skills. Ability to add and subtract two-digit numbers, and ability to multiply and divide by 10 and 100. Ability to perform these operations using units of U.S. currency, weight measurement, volume, and distance.

REASONING ABILITY: Ability to use reasoning, understand and carry out detailed written or oral instructions. Ability to deal with problems while remaining flexible and adaptable to help ensure the desired outcome

Certificates, Licenses, Registrations:
• Obtain and maintain a gaming license from the Pechanga Gaming Commission
• SHRM/HRCI certification preferred.

SKILLS/ABILITIES:
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent verbal and written communication skills, and the ability to influence without direct authority.
• Excellent interpersonal, customer service, counseling, and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Microsoft SharePoint; Adobe Acrobat Pro; DocuSign.
• Intermediate knowledge of ERP and HRIS systems such as Infor, Workday, UKG, etc.
• Comfortable with change, and ability to adapt quickly, as well as to demonstrate initiative.
• Ability to manage a fast-paced and sometimes unpredictable workload.
• Ability to guide processes to closure.
• Strategic thinking and emotional intelligence skills
• Business acumen, analytical and problem-solving skills
• Confidentiality and Integrity
• Ability to work on multiple tasks simultaneously and within tight timelines.
• Must be a self-starter who is highly motivated and resourceful.
• Must be able to work with a positive attitude in a fast-paced and culturally diverse casino environment.
• Must be flexible and willing to work nights, weekends, and holidays, as necessary.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and labor relations, inclusion and recognition, performance management, etc.; working knowledge of federal, state, and tribal employment laws preferred.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.