GENERAL SUMMARY
The Pool Manager will promote and maintain the utmost integrity and the highest caliber of customer service to all guests within the pool area. The Pool Manager is responsible for the management, organization, development, and direction for the overall operation of the pool area in accordance with federal, state, and local authority guidelines and Company policies and procedures. The primary responsibility of the Pool Manager is to oversee the daily operations of the pool facility and department. The pool manager will monitor the operations of the pool operations to ensure guest satisfaction and compliance with applicable health, safety and hygiene standards.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Manage, direct, and ensure high guest satisfaction in the delivery of all services.
• Listen, respond, and resolve external and internal customer inquiries concerns and complaints in a timely manner through conducting a thorough investigation and determining the most effective solution in a positive and articulate manner.
• Observe, maintain and support staff performance to create a work environment that fosters the professional development and growth of employees.
• Oversee the daily operation of the pool department and ensure the highest level of service is provided to all guests
• Observe, support, and journal staff performances and provide feedback as needed to maximum the team member’s potential through training, counseling, performance evaluation and disciplinary actions.
• Ensures the aesthetic environment of the department is consistent with the guest experience standards
o Ensure all work areas are clean, orderly and free of health and safety hazards.
• Monitor the departments operations to ensure compliance with applicable health, safety and hygiene standards;
o Compliance with code requirements for team member certifications, permits, licenses
o Responsible to ensure maintenance and repair of all equipment is completed
• Manage and oversee the departments fiscal budget, monitor inventory
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a leader and role model for other employees.
• Communicate effectively both verbally in writing to provide clear direction instruction and guidance to staff.
• Attend a variety of meetings and conduct staff meetings to ensure timely and effective communication.
• Comply with hotel and company policies and procedures as well as all departmental service guarantees.
• Perform all tasks accurately and in a timely manner as assigned by management.
• Ensures the safety of members, owners, and guests at the pool and surrounding areas.
• Plan and develop procedures to improve operation efficiencies.
• Enforces all company, state and federal policies, rules, and regulations.
• Recognize and respond to emergency situations.
• Coordinate training and development of subordinate team members.
• Inspect the pool and surrounding areas, addressing unsafe conditions and ensure completion of work.
• Create and complete work schedules.
• Ensures all chemicals and supplies are stored in accordance with company, federal, and state policies and procedures.
• Ensure the cleanliness of the pool and the surrounding area is being maintained.
• In accordance with OSHA standards, maintain current to date Safety Data Sheets.
• Ensure all documentation is complete, accurate, and processed in a timely manner.
• Perform duties of subordinate team members.
• Completes all required Company trainings and compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.
• Ability to swim, perform water activities and rescues.
• Determines and creates policies, procedures and manuals for direct reports.
• Establishes objectives and goals for the team; plans, organizes and manages work flow.
• Assigns, monitors, and reviews work; evaluates direct report’s performance.
• Recruit, interview, train, discipline, and terminate direct reports.
• Orientate and train direct reports.
• Approves time records and time off requests; submits payroll for direct reports.
• Provide assistance and support; maintains a positive and professional working environment
• Professional appearance and demeanor.
• Other duties as assigned

ACCOUNTABILITY: The Pool Manager has managerial responsibilities including departmental hiring, corrective actions, terminations, team member relation issues, forecasting and budgeting.
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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: A High school diploma or general education degree (GED); and at least three (3) year of related experience and/or training; or equivalent combination of education and experience is preferred to successfully perform this job. At least 3 years of supervisory experience; preferred at least 5 years in pool operations or related position

COMMUNICATION SKILLS: This position requires the capability to understand and follow both oral and written directions as well as knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.
MATHEMATICAL SKILLS: This position requires the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. This position also requires the ability to apply concepts of basic algebra

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must be able to obtain a Class “A” gaming license.
• Current certification in American Red Cross First Aid and CPR/AED (Adult, Infant, and Child Rescue).
• Current Certified Pool Operator in the state of California – preferred, not required
• Water Safety Instructor, WSI certification – preferred, not required
• Professional Lifeguard Training Certification – preferred, not required

SKILLS/ABILITIES:
• Ability to work under stressful situations
• Knowledge of lifeguard duties
• Working knowledge of Opera operating system
• Ability to oversee and be accountable for department operations, including profit maximization and cost control.
• Sales and marketing skills.
• Ability to communicate in a clear, precise, positive, and professional manner.
• Ability to prioritize and organize work assignments, delegate, and follow-up appropriately.
• Guest service and solution oriented.
• Analytical competency for assessing and setting financial goals and standards.
• Efficiently operate moderately complex computer applications including but not limited to Opera, Bally’s CMP, Comp Calculator, Open Course, Audience View, Spa Soft, Symphony Micro’s and all Microsoft Office applications including Word, Excel, and Outlook.
• Ability to interpret and create policies, procedures and manuals.
• Excellent customer service skills.
• Proficient in time management; the ability to organize and manage multiple priorities.
• Ability to take initiative and effectively adapt to changes.
• Recognizes an emergency situation and takes appropriate action.
• Able to establish and maintain a cooperative working relation.
• Able to use sound judgment; work independently, with minimal supervision.
• Strong analytical and problem solving skills.
• Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes.
• Performs well with frequent interruptions and/or distractions.
• Ability to work with minimal supervision.

OTHER QUALIFICATIONS:
• Must be available to work weekends and/or holidays when necessary.
• Must be flexible with hours and / or shifts.
• Ability to withstand hot temperatures
• Maintain favorable working relationships with all departments and team members, to foster and promote a cooperative and harmonious work environment.
• Knowledge of labor related legislation, such as the Employment Standards Act, Occupational Health and Safety Act, Human Rights and applicable collective agreements, Human Resources policies and procedures sufficiently to ensure correct application and adherence in the supervision of staff.