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Baja Express Supervisor

General Summary:
Baja Express is a Mexican restaurant located on the Pechanga property which offers a variety of burritos, tacos and authentic Native American food. The Supervisor is responsible for overseeing the daily operations and serves as part of the management team. The Supervisor is an integral part of the team and provides excellent customer service while promoting a warm and trusting environment with team members and customers. Baja Express is open seven days a week for breakfast, lunch and dinner. This position requires the individual to have great attendance and be flexible to work all shifts including nights, weekends, and holidays.

Pechanga’s Core Values:
We are part of the Pechanga family. We take pride in our core values which are Pride, Passion and Professionalism.

We strive to meet our Pechanga Service Guarantees: Know your Pechanga, Exceed Expectations, Pride in Appearance, Build Relationships, Acknowledge all Guests

Pechanga Service Agreement:
Baja Express Supervisor is at the forefront of customer service by providing quality food to ensure repeat business in the future. All team members are encouraged to welcome customers with a friendly smile and warm greeting. Our goal is to provide quality food to all of our customers and leave a positive impression of the company and that their business is appreciated.

Duties and Responsibilities:
Open and Close Daily
• Performs a walk thru of the restaurant to ensure equipment is working, adequate staffing and proper levels of products.
• Greets team members and organizes a pre-shift meeting and provide updates to team members to prepare for the day/shift.
• Ensures all staff is accounted for, checks uniforms, facilitates team member temperature checks (in accordance with compliance standards) and ensures hygiene standards are maintained.
• Greets guest and creates a welcome atmosphere by providing professional and exceptional customer service.
• Maintains detailed menu knowledge and promotes premium and highlights the differences in our premium items.
• Prepares fountain drinks according to specifications to ensure quality and presentation.
• Prepares and stocks work station with products (salsa and drink cups, ice) and sanitized utensils and turn on equipment (grill, fryer, etc.).
• Follows prep chart and prepare items for the day (condiments, vegetables and meats).
• Follows food safety and cleanliness guidelines.
• Prepares labels for pans and stores them as appropriate.
• Prepares food according to standards and works quickly and efficiently.
• Follows up with team members to ensure standards are being met and provides direction and guidance as needed.
• Report Prepares and maintains the EXPO station to ensure food is properly packed according to standards.
• Professionally takes guests orders and ensures accuracy and processes the payment at the front register and/or drive thru and third party vendors (doordash, etc.)
• Processes team member meals according to company cash handling procedures.
• Processes various cash handling procedures (credit cards, gift cards, cash) and policies to remain in compliance.
• Reports all suspicious activity including counterfeit currency, potential theft and safety or emergency concerns to management if/when they occur.
• Establish and maintain cooperative and effective working relationships with team members.
• Inventories products daily and monthly to prepare prep and pull charts.
• Prepares food orders for vendors.
• Pick up supplies on occasion.
Managing, Coaching, Training
• Fosters awareness of the importance of the company culture and supports core values.
• Creates schedules for all team members and leads.
• Reviews payroll and manage attendance on system.
• Responds and provides solutions to customer and team member concerns.
• Writes and submits incident report (customer and team member) as needed.
• Facilitates all training for new and existing team members.
• Develops and delegates responsibilities to leads.
• Assists store manager to conduct performance reviews, team member notices and corrective actions.
• Establish and maintain cooperative and effective working relationships with team members.
• Supervises organization and cleanliness of the restaurant at all times (counters, grills, fryers, POS and credit card station, tables, chairs, walls, floors, dining room, sweep and mop floors inside and remove trash)
• Maintains and oversees team member hygiene (washing hands and sanitizing work stations) throughout the shift.
• Ensures the refrigerators and freezers are on and accurately maintained at the correct temperatures to ensure food is fresh.
• Performs food temperature and safety checks throughout the day.
• Oversees the maintenance and sanitation inside the restaurant (counters, grills, fryers, POS and credit card station, tables, chairs, walls, floors, dining room, sweep and mop floors inside and remove trash)
• Adheres to Company Policies and Procedures.
Support as needed:
• Provides team work by helping other areas as needed (grill, fry station).
• Perform additional duties as assigned by Management.

Education and Experience:
• High school diploma or equivalent
• Minimum of three (3) year food and hospitality experience.
• Great interpersonal and organizational skills.
• Must have valid driver’s license with no restrictions.
• Strong attention to detail and works calmly and effectively under pressure.
• Ability to take initiative, and hold people accountable.
• Strong customer service and conflict resolution skills.
• Strong self-motivation and organization skills.
• Excellent communication skills with a team player attitude.
• Ability to perform basic mathematical computations.
• Cash handling, point-of-service and system application experience preferred.
• Teachable and flexible to changes.

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