GENERAL SUMMARY
The responsibility of the Wardrobe Supervisor is to supervise, train and review performance of all assigned wardrobe personnel to ensure consistent uniform standards item that meets and exceeds Pechanga Resort and Casino standard of excellence to enhance our guests’ experience and stay at our facility.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Perform administrative functions up to and including disciplinary actions, employee counselling, training and developing employees, and completion of employee evaluations.
• Follows and enforces all established company and departmental policies and procedures.
• Ensures all assigned duties for assigned shift are carried out according to the departmental standards.
• Reports any facility problems, required maintenance deficiencies and repairs and follows up. Monitor and report progress to Wardrobe Manager.
• Ensure grooming and uniform standards are maintained according to departmental standards.
• Strictly adheres to key/pager/radio policies and procedures.
• Provides a friendly and courteous guest/employee contact experience. Maintaining detailed knowledge of Resort/Casino services and hours of operation. Responds to guest requests and inquiries in a prompt and efficient manner.
• Ensure compliance with all departmental service guarantees.
• Prepares and writes shift reports, ensuring proper and complete documentation of all incidents are reported.
• Ability to work all shifts, weekends, holidays, and longer hours when required.
• Ability to be a clear thinker in pressure situations and exercise good judgement.
• Attend meetings as required.
• Perform other duties as assigned by management.
• Participates in the positive delivery of all company and departmental policies and procedures and the changes to any set policies and procedures.
• Ability to logically and independently plan, organize and complete work in a timely manner.
• Communicate effectively both verbally and in writing in order to provide clear direction to guest and employees at all levels.
• Keeps immediate supervisor informed of all problems or unusual events and/or refers difficult situations to his/her attention for handling.
• Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
• Ability to maintain attendance in conformance with standards.
• Reports any unusual activity to management.
• Familiar with all safety and emergency procedures.
• Maintain favorable working relationships with all departments and employees, to foster and promote a cooperative and harmonious work environment.


ACCOUNTABILITY: This position has supervisory responsibilities that include corrective actions, and employee relations issues.

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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: At least 2 years of experience is required. A high school diploma or general education degree (GED) is required as well.

COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. The ability to speak effectively before groups of customers or employees of the organization is required as well.

MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: This position requires the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. This position also requires the ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES:
• Posses phone skills
• Performs other tasks as assigned by management.
• Ability to remain alert throughout the duration of the shift and remain clam during emergency situations.
• Ability to maintain attendance in conformance with standards.
• Reports any unusual activity to management.
• Familiar with all safety and emergency procedures.
• Maintain favorable working relationships with all departments and employees, to foster and promote a cooperative and harmonious work environment.
• Able to deal with and accept ever-changing information.
• Posses basic computer and keyboarding skills.
• Ability to communicate effectively both verbally and in writing in order to provide clear direction to employees at all levels.
• Ability to work under stressful situations.
• Posses good customer service skills and the will to assist employees.
• Maintain favorable working relationships with all departments and employees, to foster and promote a cooperative and harmonious work environment.
• Ability to read, write and communicate effectively both orally and in writing.
• Uniform Room Inventory system experience required.
• Ability to read, write and comprehend in the English language.
ADDITIONAL INFORMATION:
• Must be a self-starter who is highly motivated and resourceful.
• Must be able to work with a positive attitude in a fast paced and culturally diverse casino environment.
• Must be able to take direction and follow through with assigned tasks.
• Must be flexible and willing to work nights, weekends and holidays.
• Ability to remain calm during emergency situations.
• Must be willing to report any usual or unacceptable activity to management.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.