GENERAL SUMMARY
The Hotel House Person Supervisor adheres to department standards and procedures for all facets of cleaning as well as supervision of House person/Utility Team Members of all resort public areas, guest rooms, and back of house areas.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

KEY RESPONSIBILITIES
• Performs administrative functions up to and including disciplinary actions, training and development of team members, and completion of performance evaluations.
• Conducts continuous walkthroughs and inspections of all resort public areas, guest rooms, and back of house, monitoring of assigned staff for performance and to ensure consistent productivity.
• Follows and enforces all established company and departmental policies and procedures, including but not limited to grooming and uniform standards.
• Prepares and distributes all housekeeping assignments and projects, ensuring all assigned duties are carried out according to the departmental standards.
• Reports any facility problems, required maintenance deficiencies and repairs and follows up. Monitors and reports progress to management.
• Strictly adheres to key/pager/radio policies and procedures.
• Provides a friendly and courteous guest/employee contact experience. Maintaining detailed knowledge of Resort/Casino services and hours of operation. Responds to guest requests and inquiries in a prompt and efficient manner.
• Conducts pre-shift meetings, directs the work force, provides support to staff and delegates job duties.
• Ensures compliance with all departmental service guarantees.
• Maintains a knowledge and comprehension of all rules and regulations contained in the standards manual.
• Checks all cleaning aids and equipment ensuring they are in proper working condition and in compliance with the company's safety policies.
• Prepares and writes reports, ensuring proper and complete documentation of all incidents are reported.
• Attends meetings as required.
• Participates in the positive delivery of all company and departmental policies and procedures and changes to any existing policies and procedures.
• Keeps immediate supervisor informed of all problems or unusual events and/or refers difficult situations to his/her attention for handling.
• Performs other job related duties as assigned by management.


ACCOUNTABILITY:

The Hotel House Person Supervisor has supervisory responsibilities including departmental hiring, corrective action, and team member relation issues.
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QUALIFICATIONS AND GUIDELINES

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EXPERIENCE/TRAINING/EDUCATION: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience is required to successfully perform this job.
COMMUNICATION SKILLS: This position requires the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. This position also requires the ability to write routine reports and correspondence. Furthermore, this position also requires the ability to speak effectively before groups of customers or employees of the organization.
MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. This position also requires the ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY: This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: Qualify to obtain and maintain a class “A” Gaming License

SKILLS/ABILITIES:
• Ability to logically and independently plan, organize and complete work in a timely manner.
• Ability to perceive quality of work read material and review documents; receive instructions and hear inquiries from guests, or staff.
• Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.
• Ability to be a clear thinker in pressure situations and exercise good judgement.

OTHER QUALIFICATIONS:
• Ability to use all deep cleaning machinery and equipment to perform all facets of cleaning within assigned areas i.e., buffers, extractors, vacuums, burnishers, walk-behind scrubbers, etc.


DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.