GENERAL SUMMARY
The Hotel Housekeeping Coordinator coordinates the daily activities of the department by maintaining efficient communication and Room Inventory Standards. This position also requires assisting guests in a professional and timely manner.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES
• Act as a liaison between supervisors and front desk personnel.
• Prepare work assignments for room attendants with updates of status change via Rex and Room Expeditor.
• Prepare and distribute computer reports for inspectors and supervisors including sign-in/sign-out sheets, turn down lists, discrepancy reports, and etc.
• Review and communicate daily VIP arrivals and out of order rooms.
• Monitor all key, pager, radio, and equipment usage.
• Monitor and record-keep hotel lost and found items.
• Keep immediate supervisor informed of all problems or unusual events, and refers difficult situations to his/her attention for handling.
• Proper time management to ensure all duties are fulfilled efficiently.
• Answer incoming guest and Team Members calls to housekeeping
• Exhibit Four-Diamond verbiage, phone, and e-mail etiquette
• Monitor all housekeeping requests to ensure the are completed in a timely manner using HotSos.
• Other duties as assigned.

ACCOUNTABILITY: This position has no supervisory responsibilities.
The Hotel Housekeeping Coordinator position does not have supervisory responsibilities.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: A High School diploma or general education degree (GED) is required. Three to six months related experience and/or training preferred, or equivalent combination of education and experience is required to successfully perform this job.

COMMUNICATION SKILLS: This position requires the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. This position also requires the ability to write reports, business correspondence, and procedure manuals. Furthermore, this position also requires the ability to effectively present information and responds to questions from groups of managers, clients, guests, and the general public.
MATHEMATICAL SKILLS: This position requires the ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY: This position requires the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. This position also requires the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a class “A” gaming license.

SKILLS/ABILITIES:
• Must be able to use programs such as: HMS, Rex, HotSos, and Microsoft Office applications.
• Must have typing skills.
• Strong phone skills.
• Ability to follow clear directions, instructions, and guidance while maintaining PRC standards.
• Must be able to work independently.
• Ability to organize and prioritize work.