GENERAL SUMMARY
The primary role of a Dispatch Lead is to maintain communications with all parties involved in Casino operations. The role is to be clear, correct, and available at all times when receiving or dispatching information or Casino request of DPS Officers and supporting other departments.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a Four Diamond commitment to Guest Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES:
• Operate a variety of communications equipment including radio systems, various telephone systems, recording equipment, and computer systems in accordance with Federal Communications Commission regulations, department policy, and standard operating procedures.
• Operate radio, mobile telephone, and paging equipment.
• Maintain continuous contact with Team Members in the field in order to monitor location and exchange of information.
• Monitor Public Safety alarms/surveillance equipment located in assigned areas.
• Assist in the on-the-job training of new Team Members learning the techniques and procedures of dispatching, operating radio equipment, and operating CAD equipment.
• Other duties as assigned.

ACCOUNTABILITY: This position has some supervisory responsibilities that include corrective actions, Journaling, and Team Member relations issues. The Team Member is responsible for protecting the assets of PRC.
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QUALIFICATIONS AND GUIDELINES
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EDUCATION/EXPERIENCE/TRAINING: A High School diploma or General Education Degree (GED) is required. Minimum 6 months’ experience as a DPS Dispatcher at PRC. Additionally, at least 5 years’ experience is required to successfully perform this job. One-year certificate from college or technical school and previous supervisory experience is preferred.

COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or Team Members of the organization.
MATHEMATICAL SKILLS: Ability to calculate figures and to apply concepts of basic algebra and geometry.
REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a Class “A” gaming license.

SKILLS/ABILITIES:
• Must be proficient in all Microsoft Office programs.
• Knowledge of camera operations.
• Must be detailed oriented.
• Learn the codes, techniques and procedures used in dispatching, operating radio, telephone, call directory, telecommunications devices, multi-channel recorders, playback machines, and CAD systems.
• Accomplish tasks in a controlled and competent manner while working in a stressful environment.
• Follow oral and written directions quickly and accurately.
• Establish and maintain effective working relationships with other Team Members.
• Complete assigned clerical tasks with accuracy and speed. Must be able to type 45 wpm.
• Knowledge of general public safety radio and telephone communications systems and police and fire emergency procedures.
• Ability to answer multiple phone lines while inputting data. Multi-tasking.
• Must be a self-starter, maintain a positive attitude, follow direction, and follow through on assigned tasks.
• Must be flexible with shifts and hours worked as property is 24/7.
• Must possess ability to think clearly and act quickly in emergencies.
• Ability to speak clearly and concisely.

DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by Team Members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of Team Members assigned to this job.