GENERAL SUMMARY
This position works in a dual capacity within the Table Games Department. The Table Games Dual Rate Pit Supervisor is responsible for preserving the integrity and orderly operation of assigned table games and assets by all applicable rules, laws, and regulations. Floor Supervisor: under the supervision of the Table Games Pit Supervisor, monitors all Table Games offered by Pechanga Resort Casino (PRC). Responsible for providing guest service to both internal and external customers. Monitoring and supervising a pit area while maintaining the game’s integrity. Pit Supervisor: Responsible for implementing policies and regulations by PRC and Pechanga Gaming Commission (PGC). Supervise the process of assigned pits to ensure game integrity and customer service. Supports administrators and manages operational goals.

FOUR DIAMOND SERVICE AGREEMENT
All Team Members will display a four-diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino (PRC).

KEY RESPONSIBILITIES: FLOOR SUPERVISOR
• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Supervise, coach, instruct, and direct dealers in proper procedures of relevant aspects of table games operations, including but not limited to the correction of errors, recommendations of disciplinary actions, and monitoring of all work processes.
• Monitor table game activities for adherence to casino and government rules, regulations, and procedures.
• Protect the integrity of all table games, including monitoring chip purchases, ensuring all transactions are correct, and maintaining security and integrity.
• Evaluate the performance of assigned Team Members.
• Consistently use the record system for journaling Team Member performance, which can be used in future disciplinary action or positive rewards for the individual.
• Track and document the play of patrons, including but not limited to monitoring wager amounts, length of space, purchase amounts, and wins/losses.
• Ensure appropriate and professional care and service are provided to guests and Team Members.
• Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
• Practice and foster open, transparent, two-way communication with all related departments and superiors.
• Provide ongoing advice, support, and direction to dealers.
• Apply positive communication, interpersonal, and leadership skills with Team Members at all times.
• Proactively manage and direct the performance of assigned dealers. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence, and persuade Team Members to maintain Company service standards.
• Maintain excellent grooming and personal conduct according to Company standards and ensure dealers do the same.
• Interact with department and Company Team Members professionally and positively to foster good rapport, promote team spirit, and ensure effective two-way and cross-culture communications.
• Other duties as assigned.

KEY RESPONSIBILITIES: PIT SUPERVISOR
• Create and ensure a fun-filled, entertaining, and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Ensure appropriate and professional care and service are provided to guests and Team Members.
• Ensure the protection and integrity of games, currency, chips, playing cards, and other assets.
• Review and maintain the necessary records about pit activities, including daily and monthly reviews of operations and financial data.
• Adhere to and ensure compliance with all Company policies, procedures, internal controls, and government regulations.
• Monitor and manage staffing levels and labor costs, and optimize utilization of assigned pit(s), including table minimums and maximums.
• Practice and foster open, transparent, two-way communication with all related departments and superiors.
• Manage and oversee the efficient operation of assigned pit functions and communications with related departments.
• Maintain and ensure adherence to all internal and external regulations, policies, and procedures within the assigned pit.
• Assist and make recommendations in the administration of disciplinary or corrective action and monitor the post-disciplinary performance of assigned Team Members.
• Provide ongoing advice, support, and direction to subordinates.
• Apply positive communication, interpersonal, and leadership skills with Team Members at all times.
• Proactively manage and direct the performance of assigned Table Games Team Members. Provide and recommend training and performance enhancements and evaluations.
• Supervise, direct, coordinate, influence, and persuade Team Members to maintain Company service standards.
• Maintain excellent grooming and personal conduct according to Company standards and ensure subordinates do the same.
• Interact with department Team Members professionally and positively to foster good rapport, promote team spirit, and ensure effective two-way and cross-cultural communications.
• Create daily reports on individual pit performance.
• Other duties as assigned.

ACCOUNTABILITY: This position serves in a supervisory capacity. Responsibilities may include budgeting, Team Member relations issues, mentoring, and corrective actions. This position requires a mindful approach to resource management and is responsible for maintaining and providing a positive and professional work environment.

QUALIFICATIONS AND GUIDELINES

EDUCATION/EXPERIENCE/TRAINING: High School Diploma or general education degree (GED). Bachelor’s degree is preferred, and at least three (3) years of experience in a Table Games Supervisory capacity or a combination of education and experience.

COMMUNICATION SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or Team Members of the organization.
MATHEMATICAL SKILLS: Basic Skills: Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and draw and interpret bar graphs.
REASONING ABILITY: This position requires solving practical problems and dealing with various concrete variables in situations where only limited standardization exists. This position also requires interpreting multiple instructions furnished in written, oral diagrams, or schedule forms.

CERTIFICATES, LICENSES, REGISTRATIONS:
• Must qualify to obtain and maintain a “State Key” gaming license.
• Must maintain compliance with the annual PRC Title 31 Certification.
• Must maintain compliance in the annual PRC Responsible Gaming Certification.

SKILLS/ABILITIES:
• Strong computer skills and the ability to learn new technology as required.
• Ability to adapt to and embrace technological changes.
• Leadership, motivation, counseling, discipline, and training skills.
• Ability to manage multi-cultural staff and create and maintain a harmonious work environment.
• Current game protection skills, knowledge of cheating, and advantage play activities.
• Excellent interpersonal and team-building skills.
• Thorough knowledge of all table games that the casino offers.
• Must demonstrate strong attention to detail.
• Must demonstrate excellent customer service.
• Must be flexible and willing to work nights, weekends, and holidays.