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Business Unit:
The NRP Group

Title:
Maintenance Supervisor

Location:
Tierra Pointe

City:
Karnes City

Metro Area:
Karnes City

State:
TX

Postal Code:
78118

Functional Area:
Property Management

Requisition Number:
333822

First Open Date:
09/04/2013

Description:
Maintenance Supervisor
Job Summary:
Under the direction of the Community Manager, the Maintenance Supervisor is responsible for all physical aspects of the apartments community, coordinating and performing maintenance and repair services, ensuring curb appeal and quality of apartment homes, responding to customer service requests, and adhering to all safety policies.
Essential Duties and Responsibilities:
Maintenance Services
• Direct and oversee all aspects of maintenance of the community
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
• Maintain accurate records for all services performed contracts
• Walk the property daily to uphold curb appeal and monitor safety issue
• Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
• Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
• Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
• Communicate and advise Community Manager on recommendations for capital improvements and maintenance requirements for annual budget
• Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
• Supervise use of property golf carts if applicable
• Notify Community Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
• Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA and use of equipment’s
• Perform other duties as required

Customer Service
• Complete service requests from residents and team members in a timely fashion, in accordance with company policy
• Ensure excellent customer service with courteous and professional attitude toward all customers and team members
• Audit key tracking system daily and weekly
• Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week

Personal Development
• Support and assist Community Manager and Recruiting Department with new hire selection
• Train, coach, and mentor team members, ensuring appropriate training is received
• Create a team environment: hold weekly team meetings; manage by goals, open communication
• Generate work and on-call schedule for service employees
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations

Requirements:
• High school diploma or equivalent
• CFC Certification Universal
• Valid Driver’s License
• 3-4 years’ experience in maintenance and repair for apartments communities
• Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred
• Excellent English communication skills, both verbal and written
• Ability to walk the grounds and apartments, ascend strains around the property, lift 60 pounds, climb ladders over 10 feet, and perform other general physical activities such as bending, kneeing and pushing
• Sufficient knowledge to thoroughly complete maintenance assessment up to the standard of a Maintenance Supervisor
FSLA STATUS: Non-Exempt



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