Business Unit:
The NRP Group

Title:
Leasing Specialist

Location:
Preston Pointe at Shannon Glen

City:
Canal Winchester

Metro Area:
Columbus

State:
OH

Postal Code:
43110

Functional Area:
Property Management

Requisition Number:
979580

First Open Date:
08/26/2013

Description:
Leasing Specialist
Job Summary:
Under the direction of the Community Manager, the Leasing Specialist is responsible for maximizing occupancy by generating qualified traffic, networking within the local community, scheduling appointments, securing rentals, promoting resident retention, and providing or coordinating exceptional customer service.
Essential Duties and Responsibilities:
Sales/Marketing
• Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
• Perform telephone market surveys and physical shops of competitors
• Recommend strategies and programs for on-site marketing activity
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
• Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
• Recommend programs and strategies to increase qualified traffic and closing ratios
• Maintain passing e-shop, phone shop, and physical shop scores

Administrative
• Inspect apartments with the new residents at move in and complete all the necessary paperwork
• Support Community Assistant with tracking renewals, lease expirations, and notices to vacate
• Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
• Accurately process and report receipt of application fees, security deposits, rents and other fees
• Keep files, desk, and leasing area organized
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property specific guidelines and occupancy standards
• Inspect market ready units and models each morning

Customer Service
• Assist in planning of resident functions
• Walk the property for curb appeal and overall property appearance
• Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standard are met
• Provide excellent customer service and display courteous and professional attitude toward all customers
• Maintain availability for resident functions, community affiliated events and weekends
• Perform other duties as required

Requirements:
• High school diploma or equivalent, college preferred
• 1-year customer service or sales experience (or relevant education)
• Strong computer skills and proficiency in Microsoft Office, Yardi Experience preferred
• Excellent English communication skills, both verbal and written
• Must be able to walk apartments and grounds, including steps and climbing stairs
• Occasionally requires lifting 20 pounds or less
FSLA Status: Non-exempt



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