Business Unit:
Hot Topic, Inc

Title:
Hot Topic Sales Associate

Location:
0250 Sunrise Mall

City:
Brownsville

Metro Area:
Brownsville

State:
TX

Postal Code:
78526

Functional Area:
Store Sales Associate

Description:

OVERVIEW

Primary responsibility of a Sales Associate of Hot Topic and Torrid is to assist in achieving store objectives with regards to sales and shrink, and serve customers using Selling Skills.

ACCOUNTABILITIES

Customer Service

  • Uses Selling Skills

· Provides a shopping experience that will encourage customers to return by demonstrating good product knowledge, friendly personal presentation, and professional handling of difficult situations

  • Covers the sales floor zone as assigned

· Performs cash register functions as required and ensures accuracy and efficiency

· Shares music knowledge and information with customers and members of store team

Merchandise Presentation

· Assists planogram changes including store map, wall, fixture, merchandising mix, etc.

· Follows the visual standards for proper presentation, and housekeeping standards or cleanliness and neatness

· Communicates fashion trend information to management and respective HQ partners

Loss Prevention

· Complies with loss prevention policies and procedure

· Is aware of activities on the selling floor, informs management of suspicious activities and appropriately responds to these activities as necessary

Administration/Operations

· Understands and complies with Company policies and procedures

· Assists in the organization of backroom including stocking and arranging products and supplies

  • Performs other duties as assigned

Leadership

· Works and communicates well with others, regardless of position, to achieve best results

· Appropriately represents the store to customers and co-workers

  • Maintains professionalism at all times

· Takes direction well and follows though with SM/ASM on assignments

· Takes responsibility for own performance and consistently meets commitments

REQUIREMENTS

Experience & Education

  • Previous retail store experience preferred
  • Knowledge of music and fashion
  • Minimum of 18 years of age

Competencies & Skills

  • Demonstrated excellent customer service skills
  • Strong verbal communication skills
  • Can do attitude and a team player

Physical Requirements (with or without reasonable accommodation)

· Able to stand and walk around during scheduled hours

· Able to pack /unpack shipments, arrange and move store fixtures and merchandise packages weighing up to 50 pounds

· Able to reach for merchandise using the ladders, step stool, merchandise retrieving pole, shoe pole, etc.

· Able to use store equipment including cash registers, sensors, cutters, scissors, hand truck, etc.

  • Able to remain calm and focused under pressure


Job Functions / Duties / Responsibilities:
Store Sales Associate


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