For many of our guests, you are the person they will remember from Boston Market. Your interaction may leave a lasting impression on our guests. As a result, your role is one of the most important roles in our restaurant.
It's true that our guests are counting on you to ring up their order quickly and correctly, and to make sure that they are receiving everything they intended to receive (including any additional food items such as cups for drinks, flatware, napkins, etc). But THE most important thing you may do to leave a positive, lasting impression on our guests is to smile, greet them warmly, and THANK them for coming to Boston Market.
Our guests have many lunch and dinner options, and they chose Boston Market to spend their hard earned money. We know they've made this choice because Boston Market is special and offers awesome food that is served quickly at a reasonable price, but it is extremely important that you let them know how much we appreciate their business.
With your warm smile and sincere "thank you," we believe they will come back soon.