Greystar, a national apartment management company and industry leader, has a great opportunity for a Resident Services Coordinator to join our team. Qualified professionals will have outstanding customer service and sales ability and strong verbal and written communication skills. Additionally, candidates must be organized and possess strong computer skills. Weekends required. We offer competitive pay and benefits, as well as opportunity for advancement.EOE.
Responsibilities:
Manages customer support to residents by providing assistance with service requests, accounting and rental issues, and coordinating other miscellaneous resident related functions to achieve community goals surrounding resident retention.
Achieves the community’s resident satisfaction and retention goals by ensuring resident complaints and/or concerns are resolved in a timely manner, and by answering questions concerning rent and fee payments.
Submits work orders for all service requests and completes call-backs within 24 hours to ensure customer satisfaction.
Prepares and delivers resident communications such as lease notices, newsletters, surveys, and other communications to the residents.
Assists with rent increases and reviewing files to determine unpaid and/or late fees owed and ensures all resident information is current within the property management system.
Assists in the collection of rent and other fees and ensures timely distribution of all legal notices and communications to residents.
Manages all sales of parking and storage spaces within the community.
Answers phones, responds to email inquiries and faxes, checks the answering service throughout the day for messages, and returns calls as necessary.
Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
EDUCATIONAL REQUIREMENT:
A high school diploma or equivalent and professional knowledge of business discipline are required.
