Title: Take-Out Server
Status: Part Time / Non-Exempt
Purpose/ Summary:
To serve and provide exceptional service and hospitality to every take out guest in the restaurant while participating in team work ensuring absolute guest satisfaction. Take-out servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. Thoroughly knowledgeable in all aspects of BJ’s menu, handcrafted beers, wine list, specialty drinks and prices and can make recommendations.
Duties & Responsibilities:
Service Execution
o Perform station opening/closing duties each shift
o Uses proper BJ’s telephone etiquette to answer and direct calls
o Set up/break down and continual maintenance of Take out and Curbside area
o Demonstrate appropriate BJ’s order taking techniques
o Responsible for taking guests order in person or by phone in friendly and courteous manner following all Take out Service Execution Steps
o Has through knowledge of food and beverage menu
o Make suggestions and give guests options
o Handle POS system quickly and efficiently
o Recommends Curbside Service to all call in orders
o Able to package all take out items correctly and efficiently according to BJ’s guidelines
o While packaging orders, double checks that all food is made and packaged properly and all items ordered are accounted for
o Speak to guests to ensure satisfaction with food, drinks and service
o Present bills, accept payments, operates POS system
o Able to respond to guest complaints
Operational Execution
o Check identification of guests in order to verify age requirements for purchase of alcohol
o Uphold strict cash handling procedures and be accountable for all transactions daily
o Able to prioritize
o Package all take out orders correctly ensuring that hot food is packed with hot food and cold food is packed with cold food
o Maintain personal health and sanitation standards
o Review work procedures and operational problems in order to determine ways to improve service, performance and safety.
o Maintain clean uniform and understands that he/she is always on stage
o Attendance in mandatory meetings , training and workshops
o Ensure 100% compliance with all Company policies and laws, including health and safety standards
o Ensure compliance with BJ’s Code of Ethics, Integrity and Conduct, BJ’s Seven C’s, and BJ’s Principles of Professional Service
Necessary Skills and Requirements:
o Must be 18 years of age
o Ability to work in a fast paced environment
o Good communication skills
o Ability to absorb and retain information quickly
o Experience working in a team orientated environment
o Essential hand/eye coordination
o Knowledge of principles for dealing directly with the public
o Ability to read and understand information and ideas presented in writing
o Mature judgment in handling all matters
o Ability to handle cash, give change and balance server summary at the end of shift
o Excellent organization and problem solving skills
o Standing and walking during entire 8 hour shift
o Reaches, bends, stoops, lifts , carries
o Must have the ability to lift up to 60 pounds in weight on a semi regular basis
o Understanding of restaurant POS system
o Ability to speak, read and write English
Proof of eligibility to work in the U.S. required.
Equal Opportunity Employer
BJ’s Restaurants, Inc. participates in E-Verify.
