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Business Unit:

Assistant Store Manager

GA - Southlake Store


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MetroPCS Wireless, Inc. was formed in 1994 to provide an affordable, simple to use wireless service for customers in metropolitan areas seeking an alternative to traditional landline or wireless service. Our rapidly growing company offers a great work environment. Visit us at to learn more about our exciting history and to view our job postings.

Position Summary:

This position assists the Store Manager in the overall management of the retail store including sales, customer service, staffing, training, scheduling, inventory, cash management, merchandising and maintenance. It also acts as Store Manager when the Store Manager is not present. Additionally, it is responsible for assisting in preparing, analyzing and responding to reports surrounding store operations.

Essential Duties:

  • Leadership
    Assist Store Manager in the recruiting, interviewing, hiring and training of all positions within the store
    Assist Store Manager in the evaluation of each employee’s performance
    Assist Store Manager with ongoing coaching and development of all employees including any necessary disciplinary action
    Act as Store Manager in the absence of the Store Manager
    Drive sales through effective leadership and ongoing coaching/development of associates within the store
    Demonstrate sound leadership skills in order to position oneself as a resource and source of support to all employees within the store
  • Customer Service
    Provide an excellent level of customer service that is consistent with the standards outlined through MetroPCS provided training and with the standards of the secret shopping program
    Be an “expert consultant” to the customer
    Handle customer escalations
  • Store Processes & Procedures
    Assist Store Manager in preparing, delivering and implementing staffing schedules to meet traffic and budgetary needs
    Ensure opening and closing procedures are followed
    Ensure inventory and cash management procedures are followed
    Be an expert in front and back office systems
    Assist Store Manager in the preparation and analysis of store operational reporting
  • Merchandising
    Assist Store Manager in ensuring the merchandizing of the store is carried out in an effective manner including maintaining floor stocking levels, ensuring a clean store, ensuring equipment is maintained and functioning as needed, and that supplies are available when and where needed
  • Store Operations
    Perform operational duties including taking inventory, receiving product, activating customers, completing paperwork, resolving customer service issues
  • Marketing
    Seek outbound marketing and sales opportunities, both internal and external; facilitate event coordination (including staffing, set-up and tear down, execution of branding and/or sales plan for the events)

Position Requirements:

  • High school or GED equivalent or equivalent related experience required; College degree preferred
  • 3 years of retail sales experience in wireless or a similar environment, including experience in a leadership role in store processes, customer service, inventory and merchandising, providing input to staff scheduling, and evaluation of candidates
  • Strong written and verbal communication skills-ability to communicate effectively to all levels (upper management, peers and subordinates); ability to create store meeting agendas and effectively present materials, conduct one on ones, provide coaching and counseling to store personnel
  • Must be proficient in computer skill, POS systems, spreadsheets, word processing
  • Must be available to work typical retail hours, including weekends and holidays

At MetroPCS everyone has a voice! We strongly support diversity in the workforce and MetroPCS is an equal opportunity employer (EOE).

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