MetroPCS Wireless, Inc. was formed in 1994 to provide an affordable, simple to use wireless service for customers in metropolitan areas seeking an alternative to traditional landline or wireless service. Our rapidly growing company offers a great work environment. Visit us at http://www.metropcs.com/ to learn more about our exciting history and to view our job postings.
Responsible for the overall management of the retail store including sales, customer service, staffing & scheduling, inventory and cash management, merchandising, and maintenance of the store. This position is also responsible for the administrative & logistics functions of setting up customers to receive service from MetroPCS.
Essential Duties and Responsibilities:
Lead team members to ensure store meets quota on a monthly basis.
Recruit, interview, hire, and train qualified sales associates based on the day-to-day needs of the business.
Satisfy coverage requirements by preparing, delivering, and implementing staffing schedules in a timely manner that meet business traffic needs and to budget.
Provide coordination, measuring and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment.
Ensure that all opening and closing procedures are followed.
Ensure the integrity of inventory and cash in the store environment at all times.
Complete sales tracking and related reports.
Ensure store is clean, all equipment is properly maintained and in good working order, and that selling systems and supplies are appropriately stocked and provisioned.
Manage all customer-related activities to ensure a high level of customer service in the store environment.
Implement new store programs and be proactive in creating new sales initiatives.
Ensure that all company policies are followed as well as any market specific objectives.
Assist with managing outside sales & marketing activities as needed.
Assist area manager in handling employee disciplinary issues.
Identify & communicate activities within the community served by the store to increase brand awareness and sales.
Ensure all company communications are disseminated to store staff.
Minimum Position Requirements:
High school or GED equivalent or equivalent related experience required; College degree preferred
5 years retail sales experience, preferably in the wireless telecommunications industry; prior retail management experience preferred
Must be fluent and able to effectively communicate in both English and Spanish