MetroPCS Wireless, Inc. was formed in 1994 to provide an affordable, simple to use wireless service for customers in metropolitan areas seeking an alternative to traditional landline or wireless service. Our rapidly growing company offers a great work environment. Visit us at http://www.metropcs.com/ to learn more about our exciting history and to view our job postings.
This position assists the Store Manager in the overall management of the retail store including sales, customer service, staffing, training, scheduling, inventory, cash management, merchandising and maintenance. It also acts as Store Manager when the Store Manager is not present. Additionally, it is responsible for assisting in preparing, analyzing and responding to reports surrounding store operations.
Leadership Assist Store Manager in the recruiting, interviewing, hiring and training of all positions within the store Assist Store Manager in the evaluation of each employee’s performance Assist Store Manager with ongoing coaching and development of all employees including any necessary disciplinary action Act as Store Manager in the absence of the Store Manager Drive sales through effective leadership and ongoing coaching/development of associates within the store Demonstrate sound leadership skills in order to position oneself as a resource and source of support to all employees within the store
Customer Service Provide an excellent level of customer service that is consistent with the standards outlined through MetroPCS provided training and with the standards of the secret shopping program Be an “expert consultant” to the customer Handle customer escalations
Store Processes & Procedures Assist Store Manager in preparing, delivering and implementing staffing schedules to meet traffic and budgetary needs Ensure opening and closing procedures are followed Ensure inventory and cash management procedures are followed Be an expert in front and back office systems Assist Store Manager in the preparation and analysis of store operational reporting
Merchandising Assist Store Manager in ensuring the merchandizing of the store is carried out in an effective manner including maintaining floor stocking levels, ensuring a clean store, ensuring equipment is maintained and functioning as needed, and that supplies are available when and where needed
Store Operations Perform operational duties including taking inventory, receiving product, activating customers, completing paperwork, resolving customer service issues
Marketing Seek outbound marketing and sales opportunities, both internal and external; facilitate event coordination (including staffing, set-up and tear down, execution of branding and/or sales plan for the events)
High school or GED equivalent or equivalent related experience required; College degree preferred
3 years of retail sales experience in wireless or a similar environment, including experience in a leadership role in store processes, customer service, inventory and merchandising, providing input to staff scheduling, and evaluation of candidates
Strong written and verbal communication skills-ability to communicate effectively to all levels (upper management, peers and subordinates); ability to create store meeting agendas and effectively present materials, conduct one on ones, provide coaching and counseling to store personnel
Must be proficient in computer skill, POS systems, spreadsheets, word processing
Must be available to work typical retail hours, including weekends and holidays