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Business Unit:
MetroPCS

Title:
Customer Service Representative

Location:
FL - Tampa Regional Office

City:
Tampa

Metro Area:
Tampa/St. Petersburg/Clearwater

State:
FL

Postal Code:
33619

Requisition Number:
683889

First Open Date:
01/04/2013

Description:

MetroPCS Wireless, Inc. was formed in 1994 to provide an affordable, simple to use wireless service for customers in metropolitan areas seeking an alternative to traditional landline or wireless service. Our rapidly growing company offers a great work environment. Visit us at http://www.metropcs.com/ to learn more about our exciting history and to view our job postings.

Supports the authorized dealers and retail stores in resolving customer service issues. Assists in continued training for retail store personnel.

Essential Duties and Responsibilities:

  • Conduct dealers/agents channel support in real time
  • Respond to customer issues escalated to Regional level
  • Interacts with business owners and managers
  • Assist store personnel, as needed
  • Track and identify store transaction errors
  • Provide feedback to stores from daily finance department reports
  • Reactivate used phones for dealers
  • Research phone history to protect against reactivating stolen phones
  • Periodically involved in special projects as requested
  • Provides additional training to retail store staff
  • Assist Customer Operations Manager in resolving customer problems
  • Assists Logistics Specialist in processing shipments to and from regional office

Minimum Position Requirements:

  • High School diploma or GED equivalent
  • One (1) year customer service experience



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