MetroPCS Wireless, Inc. was formed in 1994 to provide an affordable, simple to use wireless service for customers in metropolitan areas seeking an alternative to traditional landline or wireless service. Our rapidly growing company offers a great work environment. Visit us at http://www.metropcs.com/ to learn more about our exciting history and to view our job postings.
Supports the authorized dealers and retail stores in resolving customer service issues. Assists in continued training for retail store personnel.
Essential Duties and Responsibilities:
Conduct dealers/agents channel support in real time
Respond to customer issues escalated to Regional level
Interacts with business owners and managers
Assist store personnel, as needed
Track and identify store transaction errors
Provide feedback to stores from daily finance department reports
Reactivate used phones for dealers
Research phone history to protect against reactivating stolen phones
Periodically involved in special projects as requested
Provides additional training to retail store staff
Assist Customer Operations Manager in resolving customer problems
Assists Logistics Specialist in processing shipments to and from regional office