MetroPCS Wireless, Inc. was formed in 1994 to provide an affordable, simple to use wireless service for customers in metropolitan areas seeking an alternative to traditional landline or wireless service. Our rapidly growing company offers a great work environment. Visit us at www.metropcs.com to learn more about our exciting history and to view our job postings.
The Sr. Logistics Analyst’s primary role will be the main point of contact supporting product repairs from the reverse logistics facility to the repair center vendors. Responsibilities will include managing vendor relationships with handset repair vendors and handset manufacturers, monitoring key performance indicators, and reporting on service level agreement compliance. The Sr. Logistics Program Analyst will also be responsible for analyzing returns and repair data to ensure maximum efficiencies and identify opportunities for reducing costs.
Areas of Responsibility
Vendor Management – Create the weekly FRU Inventory Update, and use this report to identify appropriate quantities of units to be shipped for repair each week. Place the orders for these shipments and submit any necessary RMA’s. Maintain continuous improvement action log for each Handset Repair Vendor and Handset Manufacturer. Join and/or host weekly calls with each vendor to discuss open items, such as production expectations, new product introductions, parts issues, capacity constraints, IT enhancements, process improvement, cost reduction initiatives, and returns and repair data analysis. Maintain a checklist of weekly and monthly reports that each vendor is responsible for providing. Responsible for making sure all open issues are addressed or escalated to Reverse Logistics Manager.
Reporting – Responsible for creating and preparing reporting to show Handset Repair Vendor performance, including repair profile, repair cost, turnaround time, and bounce. Provide monthly update to Handset Manufacturers on failure rates and return reason analysis. Join the weekly Reverse Logistics call with the markets and provide data & reports needed to show areas in need of improvement, such as No Trouble Found Reduction, Cracked Box Analysis, or Out of Warranty reduction. Prepare and contribute any needed reports for the Reverse Logistics Dashboard
Invoice Processing - Responsible for making sure all invoices and invoice data are submitted on time by Handset Repair Vendors. Provide accrual to Inventory Accounting by the 5th business day. Verify all invoices are routed to Accounts Payable and entered into Markview. Audit invoice data to ensure quantities and billing prices are correct. Allocate the cost to the appropriate accounts by determining where each unit originated and what type of repair activity was performed. Ensure all invoices are paid on time. Create quarterly PO's when necessary for Handset Repair Vendors.
Business Reviews – Support the twice yearly Handset Repair Vendor Business Review process by pulling all necessary data and preparing the initial scorecard for each Handset Repair Vendor. Coordinate and schedule the meetings with each vendor. Run all Reverse Logistics data needed for the Handset Manufacturer Business Reviews and recommend scoring based on this data. Evaluate if any changes need to be made to the scoring guidelines for both the Handset Repair Vendor and Handset Manufacturer Business Review process.
Budget – Assist in the reconciliation of the monthly Budget to Actuals reporting. Identify any factors contributing to major fluctuations from the previous month. Assist with yearly budget preparation for the next calendar year by updating changes needed to the current budget model.
MAP tickets - Resolve trouble tickets involving ESNs being on the network correctly. Ensure the ticket is being placed by approved market personnel. Verify the unit was indeed shipped from a MetroPCS location and not identified as potential fraud. Once verified, load the unit onto the appropriate list, log the information and close the ticket. While working the tickets, identify areas we could improve efficiencies to reduce number of tickets being placed.
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