MetroPCS Wireless, Inc. was formed in 1994 to provide an affordable, simple to use wireless service for customers in metropolitan areas seeking an alternative to traditional landline or wireless service. Our rapidly growing company offers a great work environment. Visit us at http://www.metropcs.com/ to learn more about our exciting history and to view our job postings.
Position Summary: Responsible for sales to new and current customers in the MetroPCS Company-owned retail stores.
Essential Functions:
Customer Service
Greets customers in a timely and positive manner – create a positive sales/buying experience for the customer
Identifies the customer’s needs and provide information related to MetroPCS products and services
Handles all administrative aspects of the sale including paperwork to establish service, accepting customer payments and filing completed orders
Is a “knowledgeable expert” to the customer
Maintains files of existing and potential customers
Performs sales tracking and related reporting
Store Processes & Procedures
Reads and understands all current and new company policies and procedures and market specific objectives as applicable
Ensures work schedules are followed
Merchandising
Maintains floor stocking levels, displays and help ensure that the store is clean and presentable to customers
Minimum Requirements:
High School or GED equivalent or equivalent related experience
1 year retail sales or customer service experience; experience in the wireless telecommunications industry is preferred
Must be proficient in computer skills, POS systems, spreadsheets, word processing
Must be available to work typical retail hours, including weekends and holidays
Must be fluent and able to effectively communicate in both English and Spanish
