business unit logo
Business Unit:
American Home Shield

Title:
Seasonal Call Center Customer Service Associate - 100788

Location:
TN-1000028 - AHS/TMX Memphis Call Center

City:
Memphis

Metro Area:
Memphis

State:
TN

Postal Code:
38134

Branch Number:
45256042

Requisition Number:
275743

First Open Date:
01/30/2014

Post Date:
04/14/2014

Description:
ServiceMaster is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

An Equal Opportunity/Affirmative Action Employer – AA/EOE/M/F/D/V


START DATE: May 12, 2014
***MUST BE ABLE TO TRAIN from 8am-5pm for the first 3-4 weeks
*** Work Hours: Must be able to work an 8 hour shift between 7:00am and 11:15pm Monday-Friday (including weekends - hours will vary on the weekends)
***Schedule will consist of at least one "Fixed" weekend day
***Pay Rate: $12/hr


Position Overview

Represents American Home Shield to customers and business partners (e.g., contractors,realtors, etc.). Acquires knowledge and understanding of AHS product coverage and must adhere to departmental guidelines, policies, and procedures while maintaining a professional and businesslike relationship with both internal and external customers. Provides every customer with the best possible service experience.

Responsibilities

• Assists customers, contractors, and/or business partners via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all AHS policies, procedures and contract coverage
• Explains and upholds contract coverage to customers and/or contractors
• Follows up with customers, contractors, and/or business partners to ensure customer service issues are resolved
• Maintains current knowledge of all AHS policies, procedures, programs and completes required continuing education courses

Competencies

• ServiceMaster Objectives
• Customer Orientation/Positive Impact
• Results Orientations/Sense of Urgency
• Change Mastery
• Relationship Building/Sensitivity
• Integrity/High Standards

Education and Experience Requirements

• High school diploma or general education degree (GED) required
• Customer service experience and/or training preferred

Knowledge, Skills, and Abilities

• Customer service
• Computer literacy
• Problem solving and decision making
• Attention to detail
• Multi-tasking
• Adapt to a fast-paced environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.



Apply Now



Search for Other Jobs




Terms of Use | Privacy Policy | About Infor Talent Science | Contact Us

Copyright © 2020 Infor. All rights reserved. The word and design marks set forth herein are trademarks and/or registered trademarks of Infor and/or related affiliates and subsidiaries. All other trademarks listed herein are the property of their respective owners. www.infor.com.