Business Unit:
Fazoli's

Title:
Service Position

Location:
AR - Jonesboro - 5287

City:
Jonesboro

Metro Area:
Jonesboro

State:
AR

Postal Code:
72401

Functional Area:
Hourly Associate

Description:

POSITION DESCRIPTION

 

Position Title: Hourly Associate

Reports To:    General Manager

Pay Status:     Hourly

Position Summary: Each Associate is responsible for helping ensure the successful operation of a Fazoli's Restaurant.  Success is measured against Company standards of quality, guest service and cleanliness.

TASKS AND RESPONSIBILITIES

Cashier/Coordinator/Drive-thru Operator

·    Greets each Guest with enthusiasm, sincerity, and genuine appreciation within 10 seconds of their arrival.
·     Takes orders correctly, using appropriate suggestive selling techniques on each order.
·     Keys all transactions into the cash register and handles all transactions per Company policy.
·     Assembles each order correctly and ensures accuracy by checking each order against the register screen.
·     Maintains cash balance at .15 per $100 in sales.
·     Visually ensures quality and presentation of all orders before serving.
·     Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
·    Possess knowledge of restaurant cleanliness and sanitation procedures.
·     Prioritizes actions according to Guest needs, restaurant needs and business flow.

Expeditor

·     Coordinates Guest flow, ensuring all orders are filled quickly and accurately, including carry-out and "hold" orders.
·     Thanks each Guest and directs them to the condiment stand.
·    Notifies each Guest about breadstick requests.
·     Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
·    Possess knowledge of restaurant cleanliness and sanitation procedures.
·     Prioritizes actions according to Guest needs, restaurant needs and business flow.

The above statements are intended to describe the general nature, type and level of work being performed by the Employee(s) functioning in this job.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified nor should they be construed as limiting the Company’s right to modify the duties of the job.

QUALIFICATIONS 

·         Education:  N/A

·      Experience: Previous restaurant experience preferred, but not mandatory.

·         Minimum Age:     16

·         Miscellaneous:  

·         Must successfully complete the required Bravo! Modules.

·         Basic knowledge and understanding of Fazoli’s operations, products, prices, food preparation and presentation processes and ability to apply knowledge to exceed Guest expectations.

·         Must successfully complete Hazard Communication training and certification process.

·         Must complete all applicable food handling and safety training.

·         Must work well independently with minimal supervision.

 

WORK CONDITIONS

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work is typically performed in a restaurant environment, with moderate noise.  While performing the duties of this job, the employee is regularly required to stand, walk, sit, bend, and talk and/or hear.  The employee frequently is required to use hands to finger, handle or feel and reach with hands and arms.  The employee must regularly lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Hazards:  The hazards are only those present in a normal restaurant setting or while traveling by car.

 






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