Business Unit:
Cash America

Title:
Sales & Loan Associate

Location:
1410 - HAM 1

City:
Hammond

Metro Area:
Chicago/Gary/Kenosha

State:
IN

Postal Code:
46324

Description:
JOB DESCRIPTION

Sales and Loan Associate

(Customer Service Representative-Pawn)

Reports to: Shop Manager

Position Summary:

Ensures high levels of customer service by greeting, engaging and interacting with customers to initiate sales and loan activity. Associates will work with all levels of jewelry and general merchandise, as well as all financial solutions offered to customer base.

General Duties and Responsibilities: (This is a representative list of the general duties the position may be asked to perform and is not all-inclusive.)
  1. Greets and interacts with all customers to determine their individual needs and recommend appropriate financial solutions.
  2. Performs open/close procedures.
  3. Keeps sales floor clean, stocked and maintains display of merchandise.
  4. Performs sales and loan transactions.
  5. Handles all cash and negotiable items in accordance with established policies, procedures and practices
  6. Answers incoming calls per company standards
  7. Effectively communicates to customers the legal aspects of the pawn and buy transactions
  8. Communicates effectively with fellow associates and managers, displaying respect and using effective communication tools
Minimum Qualifications:
  • High School Diploma or GED
  • Minimum 18 years of age
  • Strong desire to work serve customers and work with people; team oriented
  • Ability to multi-task in a fast-paced environment
  • Cash handling experience required
  • High energy sales personality with knowledge of jewelry and general merchandise
  • Detailed oriented with strong organizational skills
  • Solid written and verbal communication skills
  • Ability to work independently with minimal supervision
  • Excellent work ethic and strong business sense
  • Computer literate
  • Ability to effectively operate office equipments such as fax machines and copiers.
Physical Demands/Requirements:
  • Standing − Continuous standing required.
  • Walking − Frequent walking required.
  • Lifting − Frequent lifting of up to 50 pounds required to merchandise sales floor and warehouse.
  • Climbing − Occasional climbing required when using ladders to access or store merchandise and to replace light bulbs, hang signs and sales posters.
  • Sitting − Occasional sitting required to assist in completing open/close paperwork and to count cash.
  • Stooping/Crouching/Bending − Frequent stooping and crouching required for removing product from counters, stocking lower shelves, cleaning fixtures and unloading boxes.
  • Pushing/Pulling − Occasional pushing/pulling of up to 100 pounds required to move boxes and vacuum.
  • Reaching − Frequent reaching required for stocking shelves, handing products to customers, hanging signage, cleaning and replacing light bulbs.
  • Manual Dexterity − Continuous manual dexterity required to type, operate calculator, handle cash and assemble displays.
  • Visual Activity − Continuous visual activity required to read computer monitor, identify product, interact with customers, identify correct change, complete paperwork, read customer cards/drivers license, read reports and small print on merchandise, prevent loss and distinguish numbers.
  • Listening − Continuous listening required to answer in-store customer and telephone inquiries, respond to theft sensor alarms and listen and view training information.
  • Communication − Continuous verbal communication required to convey information and policies to customers and converse using the telephone.
Definitions:
  • Occasional = 20% of time or less
  • Frequent = 20-50% of the time
  • Continuous = 50% of the time or more

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons. *Cash America International is an Equal Opportunity Employer




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