Job Title: Office Systems Trainer
Wage Status: Exempt
Reports To: Director of Systems Training and Executive Director of Talent Development
General Job Description Purpose:
The purpose of this job description is to communicate the responsibilities and duties associated with the position of an Office Systems Trainer. It should also be noted that responsibilities and duties might not be specifically addressed.
General Position Summary:
The Office Systems Trainer is responsible for supporting the onsite teams with Systems and Operations. These responsibilities include responding to calls and emails from all associates Company-wide.
Essential Duties:
• 75%-90% serving in the Help desk system on a daily basis with exception of other requested duties.
• Train Property Managers on reports, systems, receivables, and payables.
• Visiting properties to provide coaching upon request.
• Correspond with managers and associates regarding policy and procedures, reports, payroll, and scheduling tasks.
• Review exceptions reports and evaluate help desk needs.
• Be present in corporate meetings and events upon request.
• Build and maintain a support role with a visual presence in the corporate office between 8hrs-16hrs per week.
Education, Knowledge, Skills
• 3-5 years’ experience in property management. On Site experience a must.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and related.
• Mastery of systems to include payroll, checkscan, Nexus, Notivus, Resident screening, Rent café and any systems FCM acquires.
Working Environment/Requirements
Work in a normal office setting with no exposure to adverse environmental conditions. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including human body. Sedentary work involves sitting most of the time. Stooping, crouching, reaching, standing, and walking are occasionally required. Talking, hearing, and seeing with close visual acuity are frequently required. Keying data is repetitive motion and is frequently required. Valid driver’s license is required. Driving or flying to property locations is sometimes required.
Understanding of Job Essentials:
First Communities is a drug free, harassment free workplace. All candidates must pass a drug screen and an extensive background check. First Communities is an equal opportunity employer and does not tolerate harassment, discrimination or retaliation.
I understand that all pre-employment screening activities are conducted in compliance with federal and state employment laws. Background checks are completed during the post-offer stage of the employment process in compliance with the Fair Credit Reporting Act requirements.
I also fully understand the content of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, and physical demands and working conditions explained to me. I am capable of performing the essential functions of this job with or without reasonable accommodation. If I need accommodation, I will ask the hiring manager for it.
